Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Beech

Ellisville,MS

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicate Insurance clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Pre Cert Clerk

South Central Regional Medical Center
10.2021 - Current
  • Assisted with customer needs by providing back-up cashier services and carrying out purchases to vehicles.
  • Offered carts to patrons.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Updated patient records with accurate, current insurance policy information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Established and maintained relationships with insurance providers for productive communications.
  • Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.

Front Desk Receptionist

South Central Regional Medical
10.2017 - 10.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

No Degree - Basic Studies

Jones County Junior College
Ellisville, MS

No Degree - Medical Coding

Pearl River Community College
Poplarville, MS
06.2025

High School Diploma -

South Jones High School
Ellisville, MS
05.2000

Skills

  • Patient Eligibility Requirements
  • Data Verification
  • Electronic Authorization Processing
  • Insurance Plan Verification
  • Patient Health Information Access
  • Calendar and Appointment Management
  • Insurance Terminology
  • Deductible and Co-Pay Calculation
  • Insurance Authorizations

Timeline

Pre Cert Clerk

South Central Regional Medical Center
10.2021 - Current

Front Desk Receptionist

South Central Regional Medical
10.2017 - 10.2021

No Degree - Basic Studies

Jones County Junior College

No Degree - Medical Coding

Pearl River Community College

High School Diploma -

South Jones High School
Erin Beech