Erin Bidwell
Loveland,OH
Summary
Goal-oriented leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
Team Manager
Tiffany & Company
04.2022 - 12.2023
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and maintained performance, quality and service standards for professional customer care, taking industry customer service scores from 62 to 88.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Operations Coordinator
Tiffany & Company
08.2020 - 04.2022
- Monitored completeness, accuracy and compliance during inventory transactions. Increased internal audit compliance success from 65% to over 90% in one quarter.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on standard operating procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Increased client satisfaction survey results from 69% to over 95%.
- Exhibited high energy and professionalism when dealing with clients and staff.
Operations Professional
Tiffany and Company
10.2016 - 08.2020
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
Speech and Language Pathologist
Kings Local School District
08.1995 - 04.2008
- Provided speech/language services for 60 - 65 students kindergarten through grade twelve
- Skilled at working independently and collaboratively in team environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Design and conduct individual and small group therapy sessions; team-teach with Intervention Specialists; create modifications and adapt general curriculum; assist with programming and use of augmentative devices, administer diagnostic testing, write evaluations and Individualized Education Programs
- Coordinate and facilitate all Intervention Assistance Team meetings.
Education
Master of Arts - Communication Sciences and Disorders
University of Cincinnati
Cincinnati, OH08.1995
Bachelor of Arts - Audiology and Speech Sciences
Michigan State University
East Lansing, MI05.1993
Skills
- Critical Thinking
- Scheduling
- Onboarding and Orientation
- Customer-focused
- Relationship building and management
- Team leadership and coaching
- Conflict Resolution
- Attention to Detail
- Problem Solving
- Time management
- Diversity and Inclusion
- Internal Communications
Timeline
Team Manager
Tiffany & Company
04.2022 - 12.2023
Operations Coordinator
Tiffany & Company
08.2020 - 04.2022
Operations Professional
Tiffany and Company
10.2016 - 08.2020
Speech and Language Pathologist
Kings Local School District
08.1995 - 04.2008
Master of Arts - Communication Sciences and Disorders
University of Cincinnati
Bachelor of Arts - Audiology and Speech Sciences
Michigan State University
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