Erin Blechle
Grandview,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude with over 14 years of customer service experience. Willingness to take on added responsibilities to meet team goals. Possesses top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions.
Overview
18
18
years of professional experience
Work History
Customer Service Representative II
Children International
09.2014 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
- Answer customer telephone calls, emails, and letters promptly.
- Update account information to maintain customer records.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Meet deadlines, balance multiple projects, and work independently
- Co-manage the department's digital document library and provide assistance for users
- Monitor the company's social media channels and promptly respond to inquiries and comments
- Mentor and assist with the ongoing training of new staff
Float Teller III
First Federal Bank Of Kansas City
05.2009 - 09.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
School Services Intern
Nelson-Atkins Museum Of Art
09.2008 - 12.2008
- Research and develop biographies for featured American artists
- Schedule docents for school tours
- Coordinate studio class reservations with the Ford Learning Center
- Promote school tours and studio classes with area schools and educators
Tour Services Intern
Nelson-Atkins Museum Of Art
05.2007 - 07.2007
- Research, develop, and prepare prop bags for docent-led school tours
- Update docent manuals
- Create a new organization system for the Docent Resource Library
Archive Intern
Harry S Truman Presidential Library And Museum
05.2005 - 07.2005
- Researched and recorded origins, provenance and historical significance of archival materials.
- Assist archivists with the accession process of donated materials
- Digitize photographs from the 1940s and 1950s and upload into database
- Monitor the research room and provide assistance to users
- Produce interpretive products featuring key moments from President Truman's life for a special exhibit celebrating the library's 60th anniversary
Education
Master of Library Science - Library Science And Archive Studies
Emporia State University
Emporia, KS05.2021
Bachelor of Arts - Art History
University of Missouri - Columbia
Columbia, MO05.2006
Skills
- Team Collaboration
- Excellent Oral and Written Communication Skills
- Maintain Records
- Project Coordination
- Advanced Computer Skills
- Database Maintenance
- Social Media Platforms
- Complex Problem-Solving
- Organizational Management
Timeline
Customer Service Representative II
Children International
09.2014 - Current
Float Teller III
First Federal Bank Of Kansas City
05.2009 - 09.2014
School Services Intern
Nelson-Atkins Museum Of Art
09.2008 - 12.2008
Tour Services Intern
Nelson-Atkins Museum Of Art
05.2007 - 07.2007
Archive Intern
Harry S Truman Presidential Library And Museum
05.2005 - 07.2005
Master of Library Science - Library Science And Archive Studies
Emporia State University
Bachelor of Arts - Art History
University of Missouri - Columbia
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