Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Board-Edney

San Diego,CA

Summary

Over these many years, I have amassed a wealth of diverse experiences. The common threads which tie these experiences together, are my verbal and written communication skills, my unwavering commitment to lending myself to impactful and empathetic service, and my ability to truly connect to almost anyone I speak with, while upholding the company mission and values.

*Note: Work Experience is listed by relevance to the position I am applying for, rather than chronological order.

Overview

24
24
years of professional experience

Work History

ER Unit Secretary

Scripps Mercy Hospital
11.2018 - Current
  • Improved patient experience through compassionate interaction with families during difficult situations.
  • Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
  • Collaborated with other departments for seamless interdepartmental communication regarding patient care plans.
  • Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
  • Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.

Insurance Customer Service, Sales, Underwriting

Response Insurance, AAA, Esurance
04.2001 - 01.2006
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Assessed customer needs and recommended suitable insurance policies.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Conducted detailed policy reviews to advise customers on optimal coverage options.
  • Verified client information by analyzing existing evidence on file.
  • Checked documentation for accuracy and validity on updated systems.
  • Asked probing questions to elicit accurate data to be analyzed for the purpose of evaluating risk.

Mental Health Worker

Scripps Mercy Hospital
11.2018 - Current
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Observed and monitored client behavior and responses to treatment.
  • Reduced instances of aggressive behavior in patients by implementing non-confrontational communication techniques.
  • Enhanced patient autonomy by teaching life skills and promoting independence.
  • Encouraged family involvement in treatment plans, improving patient support networks.

ER Technician

Scripps Mercy Hospital
11.2018 - Current
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
  • Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
  • Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
  • Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Liaised between nurses, physicians, patients and visitors.
  • Disinfected tools, equipment and surfaces between patients.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Participated in quality improvement initiatives to enhance overall care delivery within the emergency department.

Personal Trainer/Massage Therapist

Self Employed
01.2006 - 11.2018
  • Triathlon coaching, strength training in various gyms, homes or outdoors.
  • Specialized in sports massage...deep tissue, sports injury as well as preparation and recovery for sporting events.
  • Managed all the books and facilitated all of the appointment scheduling.

Education

EMT Certification - Emergency Medical Technition

Consumnes River College
Sacramento, CA
05-2012

Medical Assistant Certification - Front And Back Office Meical Assisting

High-Tech Medical Institute
Sacramento, CA
03-1999

Skills

  • Communication (verbal and written), Professionalism, Organization, Preparedness, Analytics, Empathy, Calm and responsive under extreme pressure, Assessment skills, Training skills, Data collection skills, EMT and mental health Intervention skills
  • I have held multiple state-regulated licensures and certifications: EMT certification for a total of 8 years, EMT teaching credential for 3 years, Massage Therapy and Personal Training licenses for 12 years, P&C Fiduciary license in 48 states for a total of 8 years, Medical assisting license for 2 years

Timeline

ER Unit Secretary

Scripps Mercy Hospital
11.2018 - Current

Mental Health Worker

Scripps Mercy Hospital
11.2018 - Current

ER Technician

Scripps Mercy Hospital
11.2018 - Current

Personal Trainer/Massage Therapist

Self Employed
01.2006 - 11.2018

Insurance Customer Service, Sales, Underwriting

Response Insurance, AAA, Esurance
04.2001 - 01.2006

EMT Certification - Emergency Medical Technition

Consumnes River College

Medical Assistant Certification - Front And Back Office Meical Assisting

High-Tech Medical Institute

Similar Profiles

CREATE PROFILE
Erin Board-Edney