Erin Boettger
Lufkin,TX
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Coordinator/Recruiter
AWL
06.2020 - 12.2023
- Streamlined talent acquisition processes by implementing innovative recruitment strategies and tools.
- Increased candidate pool diversity by actively sourcing and engaging underrepresented groups in various industries.
- Enhanced employer branding through carefully crafted job descriptions, social media presence, and targeted advertising.
- Improved candidate experience with timely communication, thorough interview preparation, and constructive feedback.
- Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
- Reduced time-to-fill metrics by optimizing the interview scheduling process and maintaining strong relationships with candidates throughout their journey.
- Organized recruiting events, such as career fairs and networking sessions, to increase company visibility within target markets.
- Cultivated a robust pipeline of passive candidates by leveraging professional networks, social media platforms, and referrals programs.
- Evaluated recruitment marketing campaigns'' effectiveness by analyzing key performance indicators and adjusting tactics as needed.
- Implemented continuous improvement initiatives in the talent acquisition process based on feedback from candidates, hiring managers, and other stakeholders.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Assisted in developing training programs/materials aimed at improving hiring managers'' interviewing and selection skills, resulting in better quality hires.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
Administrative Assistant
Pearland Fire Department
11.2018 - 06.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Legal Assistant
Musemeche Law
04.2018 - 06.2020
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Customer Experience Coordinator
HomeAway
03.2016 - 04.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication channels for better customer experience, implementing efficient CRM systems.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
Quality Assurance Manager
Sears Holdings
02.2013 - 02.2016
- Managed and motivated a team of employees to achieve successful outcomes and meet performance goals
- Identified and implemented process improvements to enhance efficiency and productivity
- Ensured adherence to quality control processes to maintain high standards of product and service delivery.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Hostess and Cashier Trainer
Pluckers Wing Bar
01.2011 - 06.2013
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
Education
High School Diploma -
Premier High School - Austin Wells Branch
Austin, TXSkills
- Project management
- Onboarding coordination
- Social media recruiting
- Candidate sourcing
- Microsoft Office proficiency
- Interview scheduling
- Recruitment Planning
- Talent Acquisition
- Recruitment marketing
- Attention to detail
- Applicant tracking systems
- Organizational skills
- Screening resumes
- Employer branding
Timeline
Talent Acquisition Coordinator/Recruiter
AWL
06.2020 - 12.2023
Administrative Assistant
Pearland Fire Department
11.2018 - 06.2020
Legal Assistant
Musemeche Law
04.2018 - 06.2020
Customer Experience Coordinator
HomeAway
03.2016 - 04.2018
Quality Assurance Manager
Sears Holdings
02.2013 - 02.2016
Hostess and Cashier Trainer
Pluckers Wing Bar
01.2011 - 06.2013
High School Diploma -
Premier High School - Austin Wells Branch