Erin Bowley
Highland,CA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Experienced customer service professional bringing 5+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about shipping regulations and standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Neutronic Stamping and Plating
03.2023 - Current
- Resolved customer inquiries through effective communication and active listening.
- Processed orders and handled returns, ensuring customer satisfaction.
- Collaborated with team members to improve service efficiency and responses.
- Analyzed customer feedback to identify trends and implement service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Logistics Coordinator
Antop Antenna
05.2018 - 03.2023
- Maintained excellent working relationships with customers by efficiently responding to inquiries
- Tracked orders and notified customers of status or potential delays.
- Monitored and adjusted inventory levels according to demand.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Developed and maintained databases to store customer information.
Customer Service Manager
Walmart
02.2016 - 04.2018
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Completed transactions, exchanges and returns to support payment processing.
- Restocked and organized merchandise in front lanes.
Assistant Manager
DDs Discounts
01.2013 - 11.2015
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Diploma -
My GED Online
Skills
- Document Generation
- Critical Thinking
- Workload Delegation
- International Shipments
Skills
- Spreadsheet Tracking
- Customer Service
Timeline
Customer Service Representative
Neutronic Stamping and Plating
03.2023 - Current
Logistics Coordinator
Antop Antenna
05.2018 - 03.2023
Customer Service Manager
Walmart
02.2016 - 04.2018
Assistant Manager
DDs Discounts
01.2013 - 11.2015
Diploma -
My GED Online