Erin Boyd

Loan Specialist

• Review the Capital Access Financial System sites for pertinent facts and make eligibility determinations by analyzing factors such as intended use of proceeds, legislative and administrative limits, etc.
• Contact banks and other third parties to obtain information necessary to formulate loan recommendations.
• Respond to inquiries from applicants, their representatives, and agents, and others concerning the status of applications and reasons for Agency decisions.
• Process loan modifications by performing necessary analysis and preparing full documentation supporting the analysis.
• Conducting loan review analysis to determine equity position and document review.
• Review a loan file for accuracy of submitted documents on a variety of loan resolution strategies, and contact borrower for follow-ups as necessary.
• Interact with Loan Servicing Assistant, Senior Loan Specialist and Supervisor throughout loan resolution life cycle
• Knowledge of a variety of collateral, business types, loan programs, and collection experiences.

Quality Control

• Enlisted as a subject matter expert trainer when leadership needs new employees, or employees that are struggling, to be re-taught the procedures.
• Working with company leadership to define project objectives, processes, policies, procedures, and rules.
• Explaining policy implementation to fellow team members.
• Getting management approval or approving alterations in rules, procedures, and policies.
• Resolving project-related problems within my area of expertise.
• Providing feedback to the project team throughout the creation, testing, and rollout of processes.
• Performing testing at the end of the project to ensure retention of the topics.
• Use of a variety of automated processing systems to enter, store, retrieve, track information, or prepare reports.

• Format the Initial Closing Disclosure using Encompass; ensure fees meet RESPA and TILA requirements; address any tolerance cures.
• Prepared and reviewed closing disclosure documents in compliance with TRID regulations for the following programs: Conventional, USDA, VA, FHA, ARMS, Non-QM, Construction, Buy-downs, 203K Rehab, Jumbos, HELOC, PFRS, Physician Loan, Manufactured Home Loans.
• Work closely with other team members to ensure required documents are in the file.
• Verify required information within the loan file, such as the spelling of the borrower's names, property address, lock expiration, flood certification, and insurance documents.
• Confirm compliance documents meet requirements.
• Review of tax bill and ensure that the borrower's escrow account is set up in accordance with federal guidelines.
• Draw closing documents in accordance with federal, state, and investor guidelines.
• Review loan documents (appraisals, title documents, tax bills, homeowners’ insurance etc.) for accuracy and compliance.
• Generate Initial Closing Disclosure and notify all the appropriate team members.
• Manage assigned pipeline, ensuring that expected turn times are met.

• Provided support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools
• Helped drivers exceed delivery expectations in a timely manner and handle customer inquiries with great accuracy
• Facilitated the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers) and quickly resolved any potential issues that impacted driver and customer delivery experience
• Overall, in SDS I played a critical role in ensuring the smooth functioning of Amazon Logistics transportation and thereby had a direct impact on Amazon’s ability to serve its customers on time
• Consistently met or exceeded the metrics goals assigned to me.

• Integrated National and New York State curriculum standards into daily lessons
• Designed, initiated, and implemented lesson plans for all subject areas
• Utilized diverse instructional methods to meet individual learning styles
• Participated in team planning, by working collaboratively with a tenured teacher
• Encouraged the use of cooperative learning, critical thinking, and current technology
• Demonstrated effective classroom management
• Attended all school activities, including grade or department meetings, faculty meetings, professional development workshops and programs, open houses, and parent/teacher conferences.

• Help them to develop academic, transitional and social skills, which will enable them to become productive citizens in a multicultural society
• Tailored lesson plans for students with emotional and cognitive disabilities
• Achievement goals are set for each student and carefully monitored monthly by the teacher
• Reported on student progress, behavior and social skills to the appropriate individuals both on-site and program.

• Together with our San Francisco location, I helped establish their online subscription service at its conception
• Processed customer's monthly subscription payments
• Answered an average of twenty plus calls per day by addressing customer inquiries, solving problems and providing new product information
• Answered product questions with up-to-date knowledge of sales and product promotions
• Worked remotely on occasion doing data entry
• Prepare correspondence in accordance with standardized procedures to respond to customers
• Proofread records and documents to ensure correct format, grammar, punctuation, and spelling.