Summary
Overview
Work History
Education
Skills
Homer Award
Start Performer
Timeline
Generic

Erin Bradley

Acworth,GA

Summary

Dynamic individual with hands-on experience in DOT Driver File Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
10
years of professional experience

Work History

Freight Dispatcher

FCL Dispatch
01.2023 - Current
  • Screen new carriers by checking Motor Carrier Authority number, commercial insurance, and SMS reports
  • Use multiple load boards to locate freight with the best rates for carriers
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
  • Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
  • Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
  • Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.

Recruiter

TDLC Recruitment
05.2019 - 08.2024
  • Use multiple hiring platforms (Indeed, ZipRecruiter, Craigslist, Tenstreet, LinkedIn) to enhance recruitment process for faster hiring.
  • Reviewed all required documents for accuracy for driver files
  • Maintained driver files for DOT compliance
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.

Operations Manager

RSK Transit Group
01.2024 - 06.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.

Contract Recruiter

Job Squad
04.2022 - 09.2022
  • Used multiple hiring platforms (Indeed, ZipRecruiter, Seasoned, LinkedIn, TalentReef) to locate candidates to fill multiple hospitality roles. (Concourse Managers, Restaurant Managers, Cooks, Cashiers, Assistant Managers, Administrative Assistant)
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Implemented sourcing strategies to discover top talent in competitive markets.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Operated and maintained applicant tracking and candidate management systems.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.

Customer Service Specialist

First Advantage Background Services
01.2017 - 08.2020
  • Achieved consistently high customer satisfaction ratings by ensuring timely resolution of issues and fostering a culture of exceptional service within the team.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Assisted companies with driver file questions pertaining to compliance

Customer Service Representative

Home Depot.com
04.2015 - 07.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

No Degree - Dental Hygiene

Georgia Highlands College
Cartersville, GA

Skills

  • Effective multitasking
  • Freight rate negotiation
  • Transportation regulations
  • Deadline management
  • Documentation and paperwork
  • Recruiting and sourcing
  • Applicant tracking systems
  • Full cycle recruiting
  • Background checking
  • Employment verification
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Microsoft outlook
  • CRM software
  • Product knowledge
  • Calm under pressure
  • Organization and time management
  • Computer skills
  • Attention to detail

Homer Award

Completing over $15,000 in sales within a single shift.

Start Performer

During my first month on the phones with First Advantage I received the most 5 star reviews out of all CSR

Timeline

Operations Manager

RSK Transit Group
01.2024 - 06.2024

Freight Dispatcher

FCL Dispatch
01.2023 - Current

Contract Recruiter

Job Squad
04.2022 - 09.2022

Recruiter

TDLC Recruitment
05.2019 - 08.2024

Customer Service Specialist

First Advantage Background Services
01.2017 - 08.2020

Customer Service Representative

Home Depot.com
04.2015 - 07.2016

No Degree - Dental Hygiene

Georgia Highlands College

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