Bo Brethour
Vacaville,CA
Summary
Results-driven Field Operations Manager well-versed in administering budgets, maintaining compliance, and planning workflow. Excellent communication and conflict-management skills. Pursuing new professional challenges and opportunities for advancement.
Overview
18
18
years of professional experience
Work History
Service Operations Manager
TK Elevator
06.2024 - Current
- Managed service customer requirements, material costs, and service portfolio efficiencies
- Coordinate site visits and meet with customers to ensure service requirements are compliant with Otis contractual obligations
- Monitor and review critical call back rates
- Manage equipment maintenance performance and improve call back rates and reduce customer complaints
- Lead troubleshooting and technical solutions to ensure conveyances and escalators are maintained and operating effectively
- Worked with regional and local health and safety teams to perform fatality prevention audits and inspections
Regional Field Operations Manager
Otis Elevator Company
06.2022 - 06.2023
- Field Operations Manager for Sacramento,San and Reno branches.
- Managed service customer requirements, material costs, and service portfolio efficiencies
- Coordinate site visits and meet with customers to ensure service requirements are compliant with Otis contractual obligations
- Monitor and review critical call back rates
- Manage equipment maintenance performance and improve call back rates and reduce customer complaints
- Lead troubleshooting and technical solutions to ensure conveyances and escalators are maintained and operating effectively
- Worked with regional and local health and safety teams to perform fatality prevention audits and inspections
Associate Safety Engineer- Elevator
State of California Department of Industrial Relations
06.2022 - 06.2023
- Performed Annual Re-inspections, Alteration Inspections, New Install Inspection and witnessing of periodic testing, compliying with Title 8 Safety Orders, ASME A17.1-2004, ASME A17.1-1996 and ASME A18.1-2003
- Served office generated OPU's for non-compliance and/or non-payment per requiremtns set by the DIR for perrmitting conveyances.
- Met with site managers, general contractors and responsible parties to discuss permitting processes and expectations of timelines and requirements, based on my inspection and findings.
- Coordinated and scheduled daily itinerary with responsible parties. Worked within my scheduling process to create efficient daily productivity and timely ways to ensure inspections were prioritized to best keep permits as close to annual renewal dates as possible.
- Reviewed daily emails and cooirspodence with the DIR, Local DIR staff and Senior Management. I kept record of Memorandums and Circular Letters to stay up to date with code requirements and changes.
- Completed daily paperwork closeouts of R1's, A1's, N1's, and other daily inspection completions. This required use of Microsoft Excel, WORD docs, PDF's, OUTLOOK calendars and email organization, and at home organizational filing and records keeping.
- Trained and experienced with safe access ,function and inspection of Cable Driven Elevators, Hydraulic Elevators, Moving Walks and Escalators, LULA, Wheelchair Lifts, Sidewalk Elevators, VRC's, Dumbwaiters, Freight Elevators, Manlifts, CPH's, and platform Lifts. Including Public and Personnel Safety processes in/around the access of elevator pits and car-tops, safe hoistways access, machine room safety, electrical safety and conveyance safety devices and functions.
Service Operations Manager
Otis Elevator Company
07.2018 - 06.2022
- Increased company's revenue by focusing on the pursuit of efficiency, quality assurance, customer satisfaction and productivity of the field mechanics, leading the Sacramento Otis team to be the Most Profitable Branch of 2020 in the Western Region
- Coordinated the labor of service, repair, and open order mechanics in daily contractual service operations to consistently exceed measured matrixes such as safety audits, site surveys, open order performance-to-estimate results, field education, callback rates, maintenance visits, product upgrades and repair success
- Managed and forecasted the expenditure of labor and material investments within a budget
- Directed communication acting as the liaison between the operations team, service supervisors, mechanics, regional management, and sales representatives managing expectations and results from the Oregon-California border down through the central valley to Fresno.
New Equipment Superintendent
Otis Elevator Company
01.2017 - 01.2018
- Directed, supervised, and lead the performance of field operations for the New Equipment installation side of Otis' business while ensuring a constant safe work environment
- Developed professional and productive relationships with co-workers, field employees, clients, state & local authorities, and others in contact with the job
- Administration and interpretation of contract writing and performed customary construction process duties that include managing billing, consultant and contractors' payments, processing RFIs and optimizing change order opportunities, as well as maximizing project cash coverage.
Service Supervisor
Otis Elevator Company
01.2015 - 01.2017
- Managed projects from conception to completion; including part ordering, tracking, and receiving to planning installation steps, implementing safety protocol, and supporting mechanics through installation to closing the project out and billing
- Effectively researched, collected, and shared technical data to support mechanics troubleshooting
- Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
- Developed action plans to lead change in the service documentation, methods, process, design, and delivery.
Modernization, New Equipment, Repair Apprentice/Mechanic
Otis Elevator Company
01.2007 - 01.2015
- Completion of 4 year NEIP apprenticeship program and passed State Mechanic's Exam
- Certified welder
- Service all components of elevators including replacing equipment and maintaining electrical systems
- Produce Job Hazard Analysis (JHA) daily
- Maintain safety logs for job sites and individual employees
- Able to recognize potential safety hazards and perform preventative measures
- Logging and submitting weekly time/payroll and expenses for self and apprentice.
Education
NEIEP -
Elevator Union Apprenticeship
San Francisco, CA01.2012
Skills
- Operational Efficiency
- Incident Management
- Workforce Planning
- Operational Excellence
- Logistics Management
- Training and mentoring
- Operational planning
- Team Supervision
- Contractor Management
- Strategic Planning
- Inventory Tracking
- Program Leadership
- Schedule Coordination
- Workflow Planning
- Sales Support
- KPI Tracking
- Incident Response
- Staff Oversight
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Electrical Safety
- Hazard Identification
Websites
Timeline
Service Operations Manager
TK Elevator
06.2024 - Current
Regional Field Operations Manager
Otis Elevator Company
06.2022 - 06.2023
Associate Safety Engineer- Elevator
State of California Department of Industrial Relations
06.2022 - 06.2023
Service Operations Manager
Otis Elevator Company
07.2018 - 06.2022
New Equipment Superintendent
Otis Elevator Company
01.2017 - 01.2018
Service Supervisor
Otis Elevator Company
01.2015 - 01.2017
Modernization, New Equipment, Repair Apprentice/Mechanic
Otis Elevator Company
01.2007 - 01.2015
NEIEP -
Elevator Union Apprenticeship
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