Erin Briceland
Front Desk Managerr
Salem,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable and energetic front desk manager/receptionist committed to delivering excellence in all facets of customer service and administrative support. Dependable and quick-learning team player with effective communication and organization skills. Skilled at supporting customers with simple and complex needs with professionalism. Ability to handle multiple projects simultaneously with a high degree of accuracy. .
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Salem/Lisbon KOA
07.2021 - Current
- Provide excellent customer service with a helpful friendly attitude -managed 2 phone lines and online requests, facilitated over 15+ calls a day with clients, vendors and staff -generated and confirmed reservations / resolved canceled reservations -greeted guests -coordinated check-in -meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow -directed guest to their destination -Maintained clean, sanitary and organized work space and guest areas -Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies -supervised and ensured guests safety as a lifeguard at the pool -hired, trained and managed new employees -developed and managed employees schedules -entered and updated business contracts - entered and paid business bills -sent out guests outstanding balances and followed up on payments -prepared and completed employee payroll
ParaEducator
Columbiana County Educational Service Center
01.2020 - 04.2023
- Enhanced student comprehension by implementing differentiated instructional strategies tailored to individual needs.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Continually complete hours of online certifications
Server
Mark's Landing
06.2022 - 10.2022
- Take customers order -deliver correct orders -anticipated customers needs and provided high quality service to ensure customer satisfaction -meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow -clean table off -prep side dishes -maintained clean and orderly dining area as well as employee areas -open/close business
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Pinky's Lounge
09.2019 - 08.2020
- Take orders -deliver correct orders -clean tables, -prep side dishes -meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow -maintain control of bar guest -maintained clean guest and employee areas -open/close restaurant
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Bob Evans
01.2019 - 10.2019
- Take customers orders -deliver correct orders -anticipated customers needs and provided high quality service -meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow -clean table off -cleaned and maintained guest areas as well as employee areas -prep side dishes
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Pathology Secretary
Salem Community Hospital
01.2015 - 04.2017
- Provided excellent customer service with a helpful friendly attitude -managed phones facilitating 15+ calls with patients, dr.'s, medical staff, other provider services -prepare and sent patient cases out for more testing or consult -transcribed final report diagnosis -send out final reports to Dr.'s -register new cases and patient -Provided administrative and clerical support -maintained clean and organized work area
- Streamlined communication between pathologists and physicians, ensuring timely diagnosis and treatment for patients.
Patient Account Representative
Salem Community Hospital
10.2012 - 04.2017
- Provided excellent customer service with a helpful friendly attitude -managed phones facilitating 20+ calls per shift with customers, insurance providers, and other medical staff from other facilities. -answered patient's billing questions -developed payment plans or transferred accounts to collections
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Maintain clean and organized work area
Cold Station / Dish Washer / Hostess / Call Center
Salem Community Hospital
01.2011 - 04.2017
- Took patient's orders and managed patients special diets needs -maintained clean sanitary work station and supplies
- Hostess / Call Center Station -delivered patient's orders -managed patients diets -delivered and picked up patients trays in a timely manner
Cashier Supervisor / Customer Service
Marc's Glossman
08.2008 - 01.2011
- Managed POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow -re-stock and maintained organize shelves to ensure customers satisfaction -managed phone lines of 15+ calls per shift with customers, vendor, and staff -managed other cashier and stock staff and assigned duties -maintain clean and organized work area
Education
Early Childhood Education
Kent State Salem
Salem, OHEarly Childhood Education
University of Mount Union
Alliance, OHAssociate of Science - Education
Stark State Canton
North Canton, OH05.2020
High School
Hanoverton, OH05.2009
Skills
- Office Organization
- Clerical Support
- File Organization
- Call Routing
- Office Administration
- Customer Service
- Cash Handling
- Guest Relations
- Front Office Management
- Scheduling
- Payroll Processing
References
- Jesselyn John, 330-853-3829
- Brooke Dustman, 330-913-5522
- Stacy McInturff, 330-509-5435
Timeline
Server
Mark's Landing
06.2022 - 10.2022
Front Desk Receptionist
Salem/Lisbon KOA
07.2021 - Current
ParaEducator
Columbiana County Educational Service Center
01.2020 - 04.2023
Server/Bartender
Pinky's Lounge
09.2019 - 08.2020
Server
Bob Evans
01.2019 - 10.2019
Pathology Secretary
Salem Community Hospital
01.2015 - 04.2017
Patient Account Representative
Salem Community Hospital
10.2012 - 04.2017
Cold Station / Dish Washer / Hostess / Call Center
Salem Community Hospital
01.2011 - 04.2017
Cashier Supervisor / Customer Service
Marc's Glossman
08.2008 - 01.2011
Early Childhood Education
Kent State Salem
Early Childhood Education
University of Mount Union
Associate of Science - Education
Stark State Canton
High School
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