Erin Brockway
Direct Care Worker
Monroe
Summary
Driven and compassionate individual with positive attitude and excellent communication skills. Possesses solid understanding of personal care and behavioral support, along with proficiency in basic healthcare procedures and documentation. Committed to making meaningful impact by providing high-quality care and support.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Direct Care Staff
Mastrofrancesco AFC
09.2023 - Current
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and personal growth
- Assisted individuals with daily living activities such as bathing, dressing, grooming, and meal preparation
- Implemented individualized care plans based on each person's unique needs and goals
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Monitored vital signs regularly to ensure the health and stability of individuals under care
- Supported individuals in participating in recreational activities, promoting socialization and community integration
- Closely collaborated with healthcare professionals to coordinate medical appointments and follow-up care for individuals
- Demonstrated strong problem-solving skills by effectively resolving conflicts or addressing challenging behaviors in a calm manner
- Maintained accurate records of daily activities, progress notes, incident reports, and other documentation required by regulatory agencies
- Fostered positive relationships with families/guardians through regular communication regarding individual progress and updates on any significant events or changes in condition
- Served as an advocate for individuals' rights while respecting their autonomy and promoting independence whenever possible
- Attended training sessions regularly to enhance knowledge of best practices in direct care services for diverse populations
Housekeeper
Healthcare Services Group
01.2023 - 04.2024
- Clean and sanitize resident rooms, bathrooms, and common areas
- Dust furniture, window sills, and other surfaces
- Vacuum, sweep, and mop floors
- Empty trash and replace liners
- Wash, dry, and fold resident laundry as needed
- Change bed linens and towels regularly
- Ensure proper handling of personal clothing and facility linens
- Refill soap, toilet paper, and paper towel dispensers in resident and common areas
- Stock housekeeping carts with necessary supplies at the start of each shift
- Notify supervisors when cleaning products or equipment need replenishment or repair
Housekeeper
Holiday Inn Express and Suites
07.2017 - 12.2021
- Clean and sanitize guest rooms, including bathrooms, furniture, and all surfaces
- Change bed linens, replace towels, and replenish toiletries
- Dust furniture, light fixtures, and windowsills
- Vacuum carpets, sweep, and mop floors
- Ensure that all amenities (e.g., coffee makers, irons, TVs) are in working order
- Inspect rooms for damage and report any issues to maintenance
- Remove trash and recyclables from guest rooms and replace with fresh liners
Front End Supervisor
Kmart
07.2013 - 06.2017
- Ensuring cashiers provide friendly and efficient customer service.
- Resolving customer complaints and handling returns or exchanges.
- Managing cash registers, counting tills, and ensuring proper cash handling procedures.
- Training and coaching front-end associates on register operations and customer service.
- Assigning duties, scheduling breaks, and ensuring adequate staffing at the registers.
- Monitoring cashier performance and providing feedback
- Enforcing store policies regarding refunds, voids, and discounts.
- Monitoring transactions for fraudulent activity or policy violations.
- Ensuring compliance with safety and security procedures.
- Overseeing the cleanliness and organization of checkout areas.
- Assisting with price checks, bagging, and customer assistance when needed.
- Coordinating with other departments to ensure smooth store operations.
Education
High school diploma -
Cactus Shadows High School/Psh
Cave Creek, AZ 08.2005 - 06.2009
Skills
- Accounts Receivable
- Organizational skills
- Microsoft Outlook
- Data Entry
- Freight Experience
- Serving Experience
- Order Entry
- Cleaning
- Time Management
- Home care
- Typing
- Laundry
- Restaurant Experience
- Management
- POS
- 10 Key Data Entry
- Bookkeeping
- Housekeeping
- Personal hygiene assistance
- ADL support
- Compassionate care
Certification
CPR Certification
Timeline
Medication Handling Certification
03-2025
CPR Certification
02-2025
Direct Care Staff
Mastrofrancesco AFC
09.2023 - Current
Housekeeper
Healthcare Services Group
01.2023 - 04.2024
Housekeeper
Holiday Inn Express and Suites
07.2017 - 12.2021
Front End Supervisor
Kmart
07.2013 - 06.2017
High school diploma -
Cactus Shadows High School/Psh
08.2005 - 06.2009
Similar Profiles
Tongina KennedyTongina Kennedy
Direct Care Worker at MastrofrancescoDirect Care Worker at Mastrofrancesco
Kate SizeloveKate Sizelove
Medical Assistant/Receptionist at AFC Urgent CareMedical Assistant/Receptionist at AFC Urgent Care
Isabella BraunIsabella Braun
Patient Care Coordinator at AFC Urgent CarePatient Care Coordinator at AFC Urgent Care
BRIANNA HUBBARDBRIANNA HUBBARD
Property Development Admin Assistant at Louisiana BlueProperty Development Admin Assistant at Louisiana Blue
Amanda LittleAmanda Little
General Manager at B&L TobaccoGeneral Manager at B&L Tobacco