Erin Brown
Houston,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
Work History
Concierge
Village On The Park
Houston , Texas
2021.10 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve resident room issues.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Kept reception area clean and neat to give visitors positive first impression.
Store Manager
Vape Store
Katy , TX
2020.09 - 2021.06
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Book Keeping Assistant
Lippke, Cartwright, And Roberts
Katy , Texas
2014.10 - 2018.04
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled and confirmed appointments and meetings for senior management team.
Caregiver, Seniors
Senior Care Services
Houston , TX
2014.03 - 2015.12
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver, Special Needs
Pride Healthcare
Houston , Texas
2011.09 - 2013.07
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Education
Bachelor of Science - Nursing- Still in School Maintaining A 4.0 GPA
Lonestar College
HoustonGED -
Langham Creek High School
Houston, TX05.2012
Skills
- Customer Service
- Computer Proficiency
- Positive Attitude and Energetic
- Critical Thinking
- Organization and Efficiency
- Creative
- Team Work
- Problem Solving
Timeline
Concierge
Village On The Park
2021.10 - Current
Store Manager
Vape Store
2020.09 - 2021.06
Book Keeping Assistant
Lippke, Cartwright, And Roberts
2014.10 - 2018.04
Caregiver, Seniors
Senior Care Services
2014.03 - 2015.12
Caregiver, Special Needs
Pride Healthcare
2011.09 - 2013.07
Bachelor of Science - Nursing- Still in School Maintaining A 4.0 GPA
Lonestar College
GED -
Langham Creek High School
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