Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Erin Brown

Caldwell,KS

Summary

Outgoing, organized and detail-oriented individual with the ability to adapt and succeed in various environments. My diverse background in order management gives me extensive knowledge of external and internal Cargill stakeholders and their needs. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. I am a quick learner and look forward to taking on new challenges in a team or individual setting.

Overview

9
9
years of professional experience
1
1
Certification

Work History

OM Digital Enablement Execution Specialist II

Cargill Inc.
Wichita, Kansas
01.2022 - Current
  • To act as the analytical driver of the customer service organization and act as the contact for any system or data and technology matter related to order management across multiple Business Units
  • Utilize and train others on key order management technologies, and coach the customer service team in new customer service tools and process while driving improved customer experience through advanced analytics
  • Work with other teams across Cargill on small-work projects to on board new Business Units onto SAP (System Applications & Products in Data Processing)
  • Check accuracy and consistency of customer and quality, delivery and order documentation records and resolve errors and discrepancies
  • Report and analyze metrics and work closely with involved functions to conduct root cause analysis, explain and clarify information with other team members to find resolutions
  • Support customer facing specialists to provide resolution to customer issues of moderate complexity
  • Support and provide insights to process improvement and technology optimization projects
  • Ensure customer data is accurate and supports the use of EDI for customer service document flow (purchase orders, Confirmations, ASN, Invoices etc.)
  • Create and manage our Failed Invoice Project, reduced failed invoices from an average of $4.2M to just over $2M and that is decreasing each month.

Customer Account Specialist

Cargill Protein
02.2018 - 01.2022
  • Worked with various teams to make sure customers got their orders in a timely manner and had a great experience with Cargill
  • Part of the team offering Business to Consumer products through Amazon Seller Central, utilized Winshuttle for entering orders into SAP and an FTP (File Transfer Protocol) site to transmit orders to a 3rd party warehouse for order completion as well as managed inventory in SAP for these orders
  • Managed customer orders in ERP systems (SAP, XLDM, Protean)
  • Maintained and updated customer information in EDI & Service Cloud (part of Salesforce)
  • Collaborated with OS&D (Overage, Shortages & Damages) Routers, Traffic Managers, Demand Planners, Plant Schedulers and Business Mangers to maintain customer satisfaction with our Supply Chain
  • Relayed any interrupts to customers’ orders and worked to resolve the interruptions as quickly as possible.

Transportation Support

Cargill Transportation & Logistics
- 02.2018
  • Provided Transportation Support for Cargill Kitchen Solutions, Cargill Value-Added Meats, 5 Star and managed scheduling of CPUs (customer planned pick-up) for CTS and Acidulants
  • Managed date changes, ETA requests and communicated late delivery notifications
  • Tracked deliveries, resolved appointment and PO issues
  • Researched and provided approval on carrier accessorial and detention charges
  • Secured carriers for loads when requested by traffic managers
  • Served as first point of contact for any requests from the business units, customer service and carriers.

Accounting Assistant

HireGenics for Cargill
12.2014 - 08.2015
  • Served the Freight Payables team responsible for Carrier Support of Corn Milling and Malt business units
  • Processed freight exceptions, add unplanned charges as approved and ensure carrier billing matches payables system calculation
  • Collected and organized related data and serviced general carrier issues
  • Assisted in maintaining data related to carrier rates and other transportation cost
  • Coordinated with carriers and Business Units to resolve invoicing/payment issues
  • Participated in special projects such as process improvements and contributed to implement new processes within the department.

Transportation Assistant

HireGenics for Cargill
08.2015
  • Provided tracking for truck loads from start to finish, as well as getting updates daily from the carriers/drivers
  • Scheduled and rescheduled pickup and delivery appointments
  • Called and emailed carriers/drivers for information on Key account loads
  • Identified delivery issues and collaborated with Customer Service, Sales, Brokers and Traffic Managers on how to resolve these issues effectively
  • Managed problem loads with Customer Service and Sales to get them reworked and delivered in a timely manner
  • Problem-solved with Schedulers and Customer Service to prevent future problems and collaborated with Routing if problem persists load routes.

Education

Certified Associate In Project Management (CAPM) -

Project Management Institute
07.2023

Certification in Project Management -

Purdue University
05.2023

Associates Degree in Liberal Arts -

Butler Community College
05.2007

High School Diploma -

Bishop Carroll Catholic High school
05.1997

Skills

  • Exceptional customer service skills
  • Multi-tasking capability
  • Advanced organizational skills
  • Proficient in Microsoft Office applications, Multiple ERP systems (SAP, XLGO/DM, Protean), Invoice Tracker, Amazon Seller Central, Winshuttle, Power BI, Salesforce and Service Cloud (a Salesforce Customer Service tool)
  • Working on the Cargill Portfolio & Project Management Pathways in My Learning at Cargill
  • Root Cause Analysis
  • Customer Relations
  • Data Analysis
  • Analytical Thinking
  • Process Improvement
  • Logistics Coordination
  • Supply Management
  • Project Planning

Affiliations

  • Part of the Cargill Protein Women’s Network
  • On the Board of Directors for the Sumner County Fair
  • Treasurer and Den Leader for Cub Scouts Pack 940, Caldwell KS
  • Deaconess and Member of the Evangelism team at Central Christian Church, Caldwell KS

Accomplishments

  • · Completed Certification for Project Management.

Certification

  • Certified Associate In Project Management (CAPM)
  • Certified Massage Therapist
  • Licensed Life Insurance Agent

References

References available upon request.

Timeline

OM Digital Enablement Execution Specialist II

Cargill Inc.
01.2022 - Current

Customer Account Specialist

Cargill Protein
02.2018 - 01.2022

Transportation Assistant

HireGenics for Cargill
08.2015

Accounting Assistant

HireGenics for Cargill
12.2014 - 08.2015

Transportation Support

Cargill Transportation & Logistics
- 02.2018

Certified Associate In Project Management (CAPM) -

Project Management Institute

Certification in Project Management -

Purdue University

Associates Degree in Liberal Arts -

Butler Community College

High School Diploma -

Bishop Carroll Catholic High school

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