Erin Bruning
Perrysburg,OH
Summary
Wave Planner with proven history of streamlining processes and delivering valuable customer support. Prioritizes deadlines with timely responses to customers with accurate information.
Overview
15
15
years of professional experience
Work History
Wave Planner
Parker Hannifin Corp.
04.2022 - Current
- Plan and wave orders to production floor for shipment to customer on regularly scheduled date.
- Help manage PLISC for facility by using reports and knowledge to accurately wave orders to ship in a timely manner to meet percentage goal for the month.
- Cycle count parts to ensure stock is accurate.
Clerical Specialist 4
Parker Hannifin Corp.
02.2014 - 04.2022
- Scheduled production parts and aftermarket parts using planning reports for Ford Motor Company.
- Used multiple customer portal's to pull orders, schedules, prints and input quotes by deadline to be considered as a potential supplier for new business.
- Worked with the Waterville VMI team to maintain a clear communication line between Myself, divisions, customer and the team to better service the customer and their ever changing needs from week to week.
Clerical Specialist 3
Parker Hannifin Corp.
03.2012 - 02.2014
- Made weekly ship schedules for Ford Motor Company using 830 and 862 reports provided by the customer.
- Coordinated shipments via VMI to Spartan Motors, AutoCar and Sullair.
- Planned and expedited parts to ensure on time shipments to each customer on their given delivery date.
Customer Service Specialist
Parker Hannifin Corp.
11.2008 - 03.2012
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Managed Raymond portal to schedule orders and maintain a 98% on time delivery score.
Clerk 2
Parker Hannifin Corp.
08.2008 - 11.2008
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
No Degree - Interior Design
Columbus State Community College
Columbus, OHHigh School Diploma -
Westland High School
Galloway, OH06.2001
Skills
- Ability to navigate through all of Parker's host systems
- Ability to work with others to complete a task or tasks in a timely manner
- Fluent in Manhattan and WMS systems
- Capacity planning and scheduling
- Production scheduling
- Inventory control
- Problem solving in order to increase daily production
References
References available upon request.
Timeline
Wave Planner
Parker Hannifin Corp.
04.2022 - Current
Clerical Specialist 4
Parker Hannifin Corp.
02.2014 - 04.2022
Clerical Specialist 3
Parker Hannifin Corp.
03.2012 - 02.2014
Customer Service Specialist
Parker Hannifin Corp.
11.2008 - 03.2012
Clerk 2
Parker Hannifin Corp.
08.2008 - 11.2008
No Degree - Interior Design
Columbus State Community College
High School Diploma -
Westland High School
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