Erin Buchholz

• Enhanced property sales by conducting comprehensive market analyses and implementing targeted marketing strategies.
• Negotiated favorable contract terms with clients, resulting in mutually beneficial agreements.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

• Oversaw a team of over 175 staff members, driving a 99% increase in staff efficiency and morale.

• Implemented evidence-based practices to achieve measurable improvements in program participants' well-being.

• Managed and resolved conflicts among staff, participants, and families effectively.

• Developed and implemented safety and risk management protocols, resulting in a 93% reduction in incidents and accidents.

• Spearheaded and meticulously documented numerous client success stories, effectively highlighting WellSpring's impactful interventions, thereby fostering heightened community awareness and support.
• Managed an extensive caseload of over 300 clients, providing individualized and compassionate care that was specifically tailored to each client's unique needs and circumstances.
• Advocated fervently for clients' rights and needs, equipping them with essential information and resources to make informed decisions about their future paths and endeavors.
• Achieved consistently positive client outcomes by conceptualizing and executing comprehensive case management plans, ensuring seamless and holistic support for clients throughout their journey, thus ensuring continuity of care and sustained progress.

• Coordinated and managed the care of 75 hospice patients, ensuring compassionate and dignified end-of-life support tailored to each individual's unique needs and preferences.
• Provided invaluable emotional and psychological support to patients and their families during challenging times, fostering a comforting and supportive environment.
• Assisted in managing the patient caseload with meticulous attention to detail, monitoring their progress, and implementing necessary adjustments to the care plans as required.
• Demonstrated exceptional organizational skills by systematizing medical records, care plans, and referrals, ensuring efficient and seamless delivery of care across various settings, including nursing homes, assisted living facilities, and clients' homes.

• Specialized in providing comprehensive treatment for dual diagnosis cases, effectively addressing co-occurring mental health disorders alongside addiction issues, thereby promoting holistic recovery.
• Implemented evidence-based therapeutic techniques with precision and expertise, enhancing the effectiveness of addiction treatment and optimizing outcomes for clients.
• Played a pivotal role in coordinating care for patients and their families by developing individualized treatment plans tailored to each client's specific needs and circumstances, while also facilitating access to vital community resources.
• Created and facilitated therapeutic groups aimed at enhancing clients' overall level of functioning through a combination of psychoeducational and exercise therapy approaches, fostering a supportive and conducive environment for healing and growth.

• Implemented streamlined intake processes, resulting in a remarkable 55% reduction in processing times, enhancing efficiency without compromising accuracy or compliance, thereby improving overall client satisfaction and service delivery.
• Ensured strict adherence to regulatory and licensing standards throughout the intake process, guaranteeing compliance with legal requirements and safeguarding the organization's reputation and integrity.
• Established best practices for communication across all levels of the organization, including firms, business executives, and site leadership teams, fostering a collaborative and cohesive work environment conducive to project success and achievement of organizational goals.
• Generated regular reports to analyze performance metrics, strategize changes, and maintain flexible, sustainable operations, providing valuable insights for continuous improvement and informed decision-making within the organization.

• Provided unwavering support to clients, focusing on enhancing their levels of independence and autonomy, resulting in significant improvements in self-sufficiency and quality of life.
• Implemented highly effective strategies for managing challenging behaviors among clients, utilizing a proactive and person-centered approach to promote positive outcomes and ensure a safe and supportive environment.
• Demonstrated genuine care and compassion in delivering excellent care to individuals with intellectual and developmental impairments, fostering a nurturing and inclusive atmosphere conducive to personal growth and well-being.
• Actively monitored clients' actions and emotions, engaging them and collaborating with other team members to address issues, solve problems, and prevent injuries, thereby promoting a culture of teamwork, collaboration, and mutual support within the organization.

• Educated and empowered clients by providing comprehensive information on available community resources, resulting in successful assistance for 279 clients in obtaining essential services and benefits crucial for their well-being and stability.
• Played a pivotal role in fostering collaboration and communication between agencies, facilitating the establishment of best practices and the creation of a comprehensive care system, thereby eliminating barriers to client support and enhancing the efficiency and effectiveness of service delivery.
• Demonstrated a commitment to aiding at-risk families by actively engaging in trauma-informed practices and advocating for the needs of children and families facing various challenges such as homelessness, domestic violence, mental illness, and substance abuse.
• Contributed to the positive impact of Agency Impact by collaborating with a diverse team of professionals, including teachers, social workers, locals, and community leaders, in providing holistic support to families, resulting in a remarkable 95% reunification rate for children with their families after completing services.

• Developed innovative programs aimed at enhancing the quality and scope of services provided by partner organizations, filling in gaps in care and addressing unmet needs within the community.
• Cultivated positive and trusting relationships with clients and community providers, fostering an environment of collaboration and mutual support to ensure effective resource management and service delivery.
• Played a key role in strengthening relationships with customers and community stakeholders through open communication and a commitment to building trust, facilitating seamless coordination and cooperation in meeting the diverse needs of clients and the community.
• Demonstrated adaptability and responsiveness in navigating the dynamic healthcare landscape, identifying opportunities for program improvement and innovation to better serve the needs of complex populations.

• Provided expert testimony at hearings, effectively communicating patients' past and present behavior to inform decision-making processes and ensure appropriate outcomes.
• Conducted comprehensive psychosocial assessments and offered tailored social work services to families, facilitating individual and family therapy sessions to address mental health needs and promote holistic well-being.
• Managed case coordination, discharge planning, and referrals to appropriate resources, ensuring seamless transitions and continuity of care for clients receiving mental health and addiction services.
• Collaborated closely with social workers to conduct examinations of family members' mental health, offering counseling, case management, and referrals as part of a multidisciplinary approach to support clients and their families effectively.

• Supported planning and coordination of various programs and associated activities, ensuring smooth execution and achievement of program objectives.
• Enhanced program efficiency by streamlining processes and implementing new strategies, resulting in improved outcomes and increased productivity.
• Organized meetings and scheduled events, facilitating effective communication and collaboration among stakeholders.
• Prepared paperwork and assisted with clerical duties, including answering phones, data entry, and responding to emails, contributing to the efficient operation of the office.