Erin Cabrera
Auburn,CA
Summary
Leveraging my educational and professional background, I have developed a strong foundation in customer service. I consistently utilize innovative, creative, and out-of-the-box strategies to ensure the best outcomes for both customers and colleagues. Energetic professional in the specialty coffee and Real Estate sector, known for high productivity and efficient task completion. Excelling at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Auburn, CA
09.2024 - Current
- Recommended pastries and sandwiches to pair with customers' beverages.
- Prepared and served various coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained a calm demeanor during high-volume periods and special events.
Front of House Trainer
Chick-fil-A
Auburn, CA
09.2024 - Current
- Checked on customers regularly to ensure satisfaction with meals and services.
- Resolved customer complaints professionally while maintaining a friendly attitude toward patrons.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Operated cash registers accurately and efficiently during peak hours of business.
Realtor
Realty ONE Group Complete
Rocklin, CA
03.2021 - Current
- Educate buyers and sellers on all aspects of the housing market and property sales process
- Gained strong foundation in sales and customer relations in a fast-paced environment
- Maintain productive communication with buyers, sellers, colleagues, attorneys, and mortgage ofcers throughout the home buying process
Associate
Costco
Cypress, CA
04.2007 - 04.2008
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
- Balance cash register with accuracy and efciency at the end of each shift
- Praised for overall dedication and reliability in a fast-paced environment
Night Manager
Subway
La Palma, CA
11.2005 - 08.2007
- Oversee food prep methods, and ensured adherence to all health and safety guidelines
- Train and supervise employees to ensure service and quality standards are met
- Preform all closing operations to include closing out the till
Education
Associate's degree - Marketing
Ashworth College
01.2015
Skills
- Creative Problem Solving
- Collaboration
- Leadership
- Verbal and written communication
- Attention to detail
- Sales expertise
- Positive and professional
- Adaptive and creative
Accomplishments
- Sold 100k in commissions in my first year of Real Estate
- Four customer shout outs in one week for excellent customer service
Languages
Spanish
Limited
Certification
- CADRE Real Estate Salesperson License
References
References available upon request.
Timeline
Barista
Starbucks
09.2024 - Current
Front of House Trainer
Chick-fil-A
09.2024 - Current
Realtor
Realty ONE Group Complete
03.2021 - Current
Associate
Costco
04.2007 - 04.2008
Night Manager
Subway
11.2005 - 08.2007
Associate's degree - Marketing
Ashworth College
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