Erin Callaway
Corpus Christi
Summary
Detail-oriented Property Manager effective at managing multiple properties, maintenance staff, vendors and special projects assigned by property owners. Dedicated to interacting with tenants and maintenance staff to manage on-site activities. Ready to bring knowledge and abilities to a new position with potential for long-term career advancement and success. Organized and dependable team player candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Property Manager
Craigmont Capital-Craigmont Living Properties
11.2020 - Current
- Administered daily operations and functions to handle the needs of more than 200 units across 7 properties.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Assisted with renovations of properties working directly with the property owner.
- Maintained and scheduled regular maintenance, major repairs, and capital improvements.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning.
- Communicated effectively with owners, residents, and on-site staff.
- Handled tenant complaints promptly and appropriately, calling in maintenance and vendors.
- Collected, posted rent and prepared bank deposits for 7 properties.
- Followed up on delinquent tenant accounts, filed evictions/writs and sent delinquent balances after move out to collections.
- Coordinated with legal counsel to resolve tenant disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs and final move out charges.
- Processed final account statements (FAS)
- Scheduled various contractors to complete needed work on make ready units.
- Scheduled and toured prospective tenants available ready units.
- Performed background, reference, credit checks and income verification as part of the screening process for prospective tenants.
- Created leases and renewal documents using Bluemoon software for 7 properties.
- Distributed and followed up on tenant renewal notices.
- Reviewed, documented, and reconciled all financial transactions for month end close out on 7 properties.
- Handled emergency 24-hour on-call service for tenants on property issues.
- Performed scheduled setup and onboarding of Realpage and Bluemoon software systems for all 7 properties.
- Managed website advertising and online marketing.
- Received and processed property management and owner invoices.
- Assisted the property owner with managing 40 Airbnb units within the properties.
Property Manager
United Apartment Group-Abode SA Apartments
08.2016 - 10.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Administered operations to handle needs of more than 160 units across 6 property units.
- Collected, completed, and processed lease applications.
- Maintained leases and renewal documents using Bluemoon software.
- Monitored progress of unit renovations and construction of 2 properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Delivered notices, filed evictions and writs with the appropriate county precinct for each individual property.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready for lease.
- Collected, posted and deposited rental payments for 6 properties.
- Reviewed, documented, and reconciled all financial transactions for month end close out on 6 properties.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Assisted with annual operating budgets and forecasts, as well as marketing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Handled emergency 24-hour on-call service for tenants on building issues.
- Received and processed property management and owner invoices.
- Submitted weekly reports on leasing activities directly to the property owner.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Leasing Agent/Assistant Manager
United Apartment Group-Oaks Of Redland
08.2014 - 07.2016
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Greeted clients, toured units, and prepared leases.
- Invited prospects to fill out application upon completion of property tour.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Used Realpage-Onesite to keep record of financial transactions and rental applications.
- Marketed property to local businesses through collateral, emails and phone calls.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and delinquent accounts.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed FAS security deposit refunds.
- Reviewed, documented, and reconciled all financial transactions for month end close out.
- Attended staff meetings and took extensive notes to share with property manager.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Skills
- Multi-Site Property Management
- Fair Housing Mandates
- Tours, Leasing and Lease Renewals
- Rent Collection, Delinquent Balances and Evictions
- Application Screening Requirements / Tenant Eligibility Determination
- Unit Vacancies, Make Readies and Renovations
- Maintenance Knowledge and Preventive Maintenance
- Property Management Software Understanding
- Security Deposit Refunds-FAS
- Capital Projects Management
References
References Available Upon Request
Timeline
Property Manager
Craigmont Capital-Craigmont Living Properties
11.2020 - Current
Property Manager
United Apartment Group-Abode SA Apartments
08.2016 - 10.2020
Leasing Agent/Assistant Manager
United Apartment Group-Oaks Of Redland
08.2014 - 07.2016
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