Erin Cantwell
San Antonio,TX
Summary
Knowledgeable Human Resources Specialist with solid background in human resources, including recruitment, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HR Specialist, NF-0201-04
United States Air Force Joint Base San Antonio
07.2024 - Current
- Assists HRO in management advisory and personnel functions for the NAF personnel office to include fact finding, analysis of complex personnel functions and work processes, and resolution of complex problems by utilizing practical understanding of position management, special recruiting authorities, strategies, incentives, organizational design and position classification.
- Works independently to develop action plans and new or modified work methods to solve problems and provide solutions to current problems and future challenges utilizing pertinent laws, regulations, policies, and precedents.
- Develops training materials and uses effective written and oral communication to present training to managers, employees, and customers with minimal supervision.
- Provides expertise and advice to managers and employees in the areas of recruitment and placement, classification, labor relations, suitability, compensation, and benefits using HR laws, executive orders, federal and department regulations, internal directives and a practical understanding of Federal HR functions, theories and techniques.
- Serves as the program manager for classification; handles all routine and non-routine classification requests for the NAF Personnel Flight, conducts position reviews, and performs desk audits.
- Assists the NAF Labor Relations Officer with grievances, disciplinary actions and dealing with union-related issues.
- Independently researches and resolves problems pertaining to the employee benefit program, portability, payroll, and staffing using process improvement methods.
- Provides quality checks and approvals for all actions within the automated NAF personnel data system utilizing knowledge of pertinent laws, regulations, policies, and precedents affecting programs used.
- Initiates and approves suitability determinations using CVS, NBIS and CSO.
- Utilizes BO/BI for reports to review and correct various HR discrepancies and applies changes through DCPDS.
- Establishes effective working relationships and prepares and completes documents, reports, and correspondence with tact, creativity, and resourcefulness both orally and in writing.
- 40 hrs/wk
- Secret Clearance
Supervisory HR Specialist, NF-0201-04
Temporary Assignment
11.2024 - 02.2025
- Joint Base San Antonio site manager for the HR staff servicing 400+ Agency personnel.
- Applied analytical and evaluative methods and techniques to issues concerning the efficiency and effectiveness of assigned administrative and support personnel.
- Supervised HR assistants and planned work to be accomplished, set priorities, and reviewed performance.
- Maintained and fostered relationships with federal organizations and military installations.
- Established focal point for the automated NAF personnel data system for problem and error resolution.
- Provided technical advice to Human Resources Assistants and Agency Leadership and Managers.
- Assisted the NAF Labor Relations Officer with grievances, disciplinary actions and dealing with union-related issues.
- Served as the program manager for classification; handled all routine and non-routine classification requests for the NAF Personnel Flight.
- Conducted NAF training in DCPDS and USA Staffing for newly hired HR employees.
- 40 hrs/wk
HR Specialist, NF-0201-04
US Army Civilian Human Resources Agency
05.2023 - 03.2024
- Managed the Non-Appropriated Funds Human Resource program for Child & Youth Services Europe to include fact finding, analysis of complex personnel functions and work processes, and resolution of complex problems by utilizing practical understanding of position management, special recruiting authorities, strategies, incentives, organizational design and position classification.
- Quality checked and approved personnel actions through DCPDS, AutoNoa, and other federal systems utilizing knowledge of pertinent laws, regulations, policies, and precedents affecting programs used.
- Audited new hire certificates, extended job offers, and prepared new hire documents for onboarding.
- Advised managers and employees on issues concerning FMLA, ADA, FLSA, EEO, base policy and international law.
- Represented NAF HR at professional organization events, job fairs, and all other recruitment events by establishing effective working relationships and communicating with tact both orally and in writing.
- Advanced use of USA Staffing, USA Jobs, eVerify, ServiceNow, Ariel, AutoNoa, CCSI, and Blueforce
- Coordinated with managers and teams to determine scheduling for new hire actions, onboarding, orientation, annual reviews, and meetings.
- Created process documents for internal and external teams.
- Independently created and delivered training, briefings and correspondence to customers and employees with minimal supervision.
- Analyzed trends, measured performance, and developed strategies for continuous process improvement.
- Responsible for updating and delivering onboarding and total rewards materials for the entire employee life cycle.
- Performed self-audits and audited the work of others.
- 40 hrs/wk
Human Resources Business Partner
Clean Squad SA
04.2018 - 11.2022
- Reported directly to the CEO providing management advisory and analysis services for HR related matters through knowledge of pertinent laws, regulations, policies and precedents affecting the use of resources relating to personnel.
- Analyzed and evaluated operations data for report creation and processing, further action reviews and manpower reviews pertaining to the effectiveness of operations carried out by administrative and professional personnel.
- Created and provided training for managers and employees concerning recruitment, retention, and qualification determinations.
- Led HR department startup, HRIS implementation, full cycle recruiting, developing new organizational work methods, processes and procedures, organizational design, and position creation, classification, and management.
- Developed and implemented programs and policies in onboarding, orientation, compensation, and incentives.
- Built and maintained relationships with external partners through effective communication both orally and in writing.
- 40-50 hrs/wk
Operations Manager
Kadena Gift Corner
02.2014 - 03.2016
- Managed $750k annual budget for quarterly travel, international buying, and vendor purchasing across 5 countries.
- Provided training, evaluations, payroll, and scheduling to 30+ employees/volunteers.
- Delivered technical advice and assistance to base personnel and Wing leadership in accordance with International HR policy and procedure.
- Coordinated with base and local agencies for community outreach that provided $250K in donations and scholarships annually.
- Developed and implemented no notice action plans for distinguished guests and host nation visitors.
- Mastered point of sale systems, customer service and management oversight.
- 30-40 hrs/wk
Avionics Journeyman E-5
United States Air Force
06.2004 - 06.2010
- Managed 18 personnel and 6 test stations valued at over $18M, performing daily scheduling for maintenance and repair of test stations and 50+ F-15 line replaceable units.
- Provided in-residence training for 53 personnel over 8 16-week cycles, concurrently managed bi-annual deployment schedules to avoid conflict.
- Developed and progressed new initiatives, creating customer service plans and protocol between Squadrons, improved purchase order management by 45%.
- Assisted in the creation of Operation Enduring Freedom Training Flight; Supervised 12 Air Force, and 4 Qatar, personnel.
- Constructed and implemented individual training plans for Qatar’s Armed Forces; Supported OEF mission and improved turnover rates for host nation.
- Managed "Tiger Team" responsible for quality assurance across 4 squadrons, eliminated missed suspense alerts for training, upgrades, and re-certifications.
- Top Secret Clearance
Education
Master of Business Administration - Human Resource Management
Troy University
Troy, AL11.2009
Skills
- Data evaluation
- Organizational development
- Performance management
- Job analysis
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Pre-employment screening
- Employee relations
Certification
- SuitEA 2025
- Federal Classification 2025
- Writing Federal Position Descriptions 2025
- Basic Employee & Manager Relations 2024
- Disability Program Manager 2024
- U.S. Army Career Program II (CPII) 2023
Timeline
Supervisory HR Specialist, NF-0201-04
Temporary Assignment
11.2024 - 02.2025
HR Specialist, NF-0201-04
United States Air Force Joint Base San Antonio
07.2024 - Current
HR Specialist, NF-0201-04
US Army Civilian Human Resources Agency
05.2023 - 03.2024
Human Resources Business Partner
Clean Squad SA
04.2018 - 11.2022
Operations Manager
Kadena Gift Corner
02.2014 - 03.2016
Avionics Journeyman E-5
United States Air Force
06.2004 - 06.2010
Master of Business Administration - Human Resource Management
Troy University
Awards
2023 Performance Appraisal: Outstanding
2025 Letter of Appreciation from AFSFC Chief of Information Technology
2025 Special Service Award for supervisory duties performed 2024-11 – 2025-02
2025 Category II Civilian of the Quarter (1st Quarter)
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