Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erin Caples

Ellabell,GA

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

7
7
years of professional experience

Work History

Bartender Supervisor

Boomys
Savannah, GA
02.2020 - Current
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
  • Assisted in resolving customer complaints or issues quickly and courteously.
  • Created monthly work schedules for bartending staff based on business volume and needs.
  • Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
  • Maintained accurate records of financial transactions using POS systems.
  • Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.

E-COMMERCE MANAGER

Kroger
Hilton Head, SC
01.2018 - 02.2020
  • Researched new technologies that could be used to enhance customer experience on the website.
  • Performed quality assurance testing of all features before launch on production servers.
  • Created reports on website analytics and identified opportunities for improvement in conversions and engagement rates.
  • Utilize tracking system to track orders and sign off on shipments.
  • Coordinate with supervision and inspection to ensure all tasks were completed in compliance with order instructions and specifications.

Cash Transit Armed Guard

Loomis
Savannah, GA
01.2017 - 01.2018
  • Patrolled areas in assigned vehicles, conducted interior and exterior checks of premises and monitored security cameras.
  • Assisted with loading and unloading cargo from vehicles when necessary.
  • Operated specialized surveillance equipment such as radios, scanners, GPS systems.
  • Conducted detailed searches for contraband items such as weapons or drugs before transporting money or personnel.
  • Comply with safety and housekeeping policies utilizing personal protective equipment as required.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
05-2009

Skills

  • Ability to work any shift
  • Able to read, write, speak, and understand English
  • Computer Literate
  • Ability to work in environments requiring climbing ladders, stairs, working in small restricted areas, and lift 40 pounds
  • Perform any additional duties required

Languages

Spanish
Native/ Bilingual

Timeline

Bartender Supervisor

Boomys
02.2020 - Current

E-COMMERCE MANAGER

Kroger
01.2018 - 02.2020

Cash Transit Armed Guard

Loomis
01.2017 - 01.2018

High School Diploma -

Miami Killian Senior High School

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Erin Caples