Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Erin Cargill

Arlington,TX

Summary

Customer service representative with extensive industry experience. Solid team player skilled in establishing rapport with clients and maintaining customer satisfaction. Articulate, enthusiastic, and results-oriented professional with a passion for building relationships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Advocate

Prioris Claims Manament
Irving, TX
04.2024 - 06.2024
  • Followed up on customer inquiries not immediately resolved.
  • Responded promptly to customer inquiries in person, by telephone or electronically.
  • Performed follow-up procedures after customer service interaction was completed.
  • Adhered to all company guidelines when interacting with customers.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.

Administrative Assistant

Delta Janitorial Systems
Grand Prairie , TX
08.2023 - 04.2024
  • Facilitated communication between different departments within the organization.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Media Review Analyst

Genpact LLC
Richardson, TX
05.2019 - 03.2023
  • Daily analysis of time-sensitive data.
  • Upkeep of time on the system.
  • Inputting sensitive information into Word documents.
  • Review live video chats for policy infractions or violations.
  • Review live video with audio.
  • Make time-sensitive decisions based on policy guidelines.

Education

GED -

Richardson High School
Richardson, TX
05-2011

Some College (No Degree) - Medical Insurance Billing

DeVry University
Irving, TX

Skills

  • Administrative Support
  • Typing proficiency
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • Microsoft Outlook
  • Document Control
  • High-energy attitude
  • Quality Control
  • Professional telephone demeanor
  • Call Center Operations
  • Problem-solving abilities
  • CRM Software

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Advocate

Prioris Claims Manament
04.2024 - 06.2024

Administrative Assistant

Delta Janitorial Systems
08.2023 - 04.2024

Media Review Analyst

Genpact LLC
05.2019 - 03.2023

GED -

Richardson High School

Some College (No Degree) - Medical Insurance Billing

DeVry University

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Erin Cargill