Erin Carlson

• Teaching all school subjects required by ORR (Office of Refugee Resettlement) policy to unaccompanied refugee minors, while putting special focus on ESL in all lessons. Ages of minors in classroom range from 5 to 17 years old.

• Federal Records Management, Compliance and Documentation

• URAD records and documentation (managing UAC files)

• Acculturation Specialist

• Managed classroom with up to 20 students of widely different language fluency
• Planned and implemented lessons using various teaching strategies to meet diverse student needs.
• Created meaningful projects that allowed students to apply their knowledge in real world situations.
• Actively sought out opportunities for collaboration with other teachers and clinicians within organization.
• Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
• Collaborated with colleagues to plan lessons that integrate various subject areas into cohesive unit of study.
• Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.

• Created unique and individualized daily lesson plans and presented in a Multi Lingual format. (At times, I taught in up to 3 languages simultaneously)

• Conducted various training sessions for colleagues regarding student body cultural and language information
• Adobe, PowerPoint, word, Microsoft excel, SharePoint, Teams.
• Supervised students throughout day, both in classroom and outside during breaks.
• Established and enforced rules for behavior and implemented ORR/ DCF procedures to maintain order.

• Caring for 25 to 30 unaccompanied refugee minors from time arrived from immigration services, until their reunification with families or sponsors. Using skills in adaptation, active listening with compassion, and close attention to detail was daily requirement. Gained impressionable knowledge on lives and struggles of immigrant youth.
• Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
• Maintained and enforced cleanliness of youth facilities and rooms.
• Encouraged positive behaviors through role modeling, mentorship, and reward systems.
• Documented child progress, reporting extreme changes in behavior.
• Participated in meetings with other staff members to discuss child client's progress, assisted in implementation of treatment plans, and brainstormed client based goals for behavioral improvement.
• Conducted assessments of youth needs upon intake into program.
• Utilized vehicles to transport youth to and from appointments and outings.
• Supervised and administered child client's legal meetings
• Built trust and rapport with child victims of violent crimes by remaining calm and compassionate in variety of situations.
• Reported incidents that negatively affected child safety.
• Maintained accurate records of daily activities, progress notes, and incident reports.
• Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
• Ensured compliance with state regulations pertaining to child welfare services delivery.
• Maintained confidentiality through stringent handling of charts and data.
• Utilized community resources to provide additional support for youth receiving services.

• Door to door canvassing for Mayor Ken Welch during 2021 Saint Pete Mayoral Race. Played part in his victory using interpersonal communication and persuasive skills, encouraging community to “Vote Welch!”
• Identified potential supporters for candidate's campaign through conversations with voters during canvassing activities.
• Knocked on assigned household doors while collecting data about voter preferences.
• Educated unregistered voters on benefits of registering and making vote count.
• Provided information materials to citizens interested in learning more about candidate's platform.
• Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
• Utilized data entry software to track canvassing progress and results.
• Fostered active discussions to build connections with people in Spanish, and English.
• Gathered feedback from constituents regarding their views on various political issues.
• Reported all constituent feedback to Campaign Advisor after each shift.

• Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
• Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
• Utilized online resources such as GIS mapping programs for locating residences within assigned territories.
• Adhered to established policies and procedures when conducting interviews with residents.
• Used computers or specified forms to compile, record and code results or data from interview or survey.
• Contacted people through telephone, and in-person to obtain pertinent data.
• Reviewed data obtained from interview for completeness and accuracy.
• Participated in training sessions conducted by supervisors on how best to conduct fieldwork operations.
• Used statistical software to analyze data from surveys, old records or case studies.
• Read maps and located addresses to complete assigned forms via personal interview.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Balanced daily transactions on computerized point-of-sale system.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Used suggestive selling techniques to promote add-on sales.
• Engaged customers in friendly, professional, and bilingual dialogue to determine needs.
• Conducted 15+ product demonstrations daily to explain details, highlight features and show use.
• Developed sales strategies and tactics in order to maximize profits.
• Developed rapport with existing and potential customers, increasing retention and loyalty.
• Learned about company history and products to share detailed information with customers.
• Advised patrons on product customization, demonstrating product operation with accessories and making personalized suggestions based on customer needs.
• Prepared and cooked Aprons Simple Meals, then distributed samples, explaining simplicity, cooking instructions, and health benefits of each meal.
• Directed food safety and sanitation procedures to keep a clean and safe food consumption