Summary
Overview
Work History
Education
Skills
Timeline
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Erin Carter

Dallas,TX

Summary

Dedicated retail professional and experienced Keyholder. Worked 2 years demonstrating the track record of success and exceeding sales goals. Motivated to increase customer satisfaction and grow business revenue. Personable, friendly and solution-oriented call center representative with over 3 years of experience in service and support. Customer-focused team player, time management skills and sales. Dedicated to customer loyalty and satisfaction. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.

Overview

10
10
years of professional experience

Work History

Appointment Setter

Windows USA
Irving, TX
02.2023 - 03.2024
  • Developed and maintained relationships with potential customers through phone conversations.
  • Scheduled appointments for customers based on their availability.
  • Answered customer inquiries regarding appointment setting procedures.
  • Resolved customer complaints promptly and efficiently.
  • Identified customer needs and recommended appropriate solutions accordingly.
  • Collected data related to customer to help the Window Dan.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Adhered to company policies when scheduling appointments for customers.
  • Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
  • Tracked call metrics such as number of calls made, duration of calls.
  • Performed other duties assigned by management team members.
  • Scheduled and confirmed appointments.
  • Called no shows and cancellations to reschedule.
  • Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
  • Created and maintained accurate and complete records of all customer interactions in job-related software.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.

Sales Manager

All My Sons Moving
Pflugerville, TX
05.2019 - 04.2020
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Created and maintained sales environment to support business objectives.
  • Helped with sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed and implemented strategic sales plans to accommodate corporate goals.
  • Supported sales team members to drive growth and development.

Call Center Representative

All My Sons Moving
Dallas, TX
04.2018 - 05.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Handled more than 100 calls per day to assist customers and dispatch services.
  • Managed high-volume of inbound and outbound customer calls.

Keyholder/Sales Associate

Rally House
Dallas, TX
03.2014 - 04.2016

I helped organized in-store promotional events such as meet and greets, and signings with professional athletes. That also involved a social media aspect in the company. I was in charge of the Twitter and the Instagram for Rally House Alpha. On a daily basis I would Tweet about a sale that was going on, or an upcoming game. My favorite thing to do was to take pictures for our Instagram (@RallyHouseAlpha, @carteree).

  • Designed displays to make the store experience interactive and engaging.
  • Placed special orders and called other stores to find desired items.
  • Guided customers in choosing items that reflected personal style and shape.
  • Administered all point of sale opening and closing procedures.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Informed customers about all product lines and services offered by the company.
  • Built and maintained effective relationships with peers and upper management.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales employees on effective techniques.
  • Increased purchase totals by recommending additional items.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Created attractive displays.

Education

High School Diploma -

Bishop Lynch High School
2009

Kansas University

Associate of Arts - Visual Communications

Brookhaven Community College

Skills

  • Accurate money handling
  • Team leadership experience
  • Employee training
  • POS systems
  • Inventory control procedures
  • Visual merchandising expertise
  • Social media savvy
  • Good communication skills
  • Computer knowledge
  • Organized
  • Listening skills
  • Very reliable
  • Energetic self-starter
  • Call center operations
  • Payment processing
  • Call control skills
  • Providing customer support
  • Quality control
  • Communicating with clients
  • Technical troubleshooting
  • Interpersonal skills
  • Resolving issues
  • Sales tracking
  • Persuasive negotiations
  • Product and service management
  • Exceptional multi-tasker
  • Established track record of exceptional sales results
  • Product knowledge
  • Telephone Etiquette
  • Natural Script Reading
  • Outbound Calling
  • Salesforce
  • Script Memorization
  • Scheduling appointments

Timeline

Appointment Setter

Windows USA
02.2023 - 03.2024

Sales Manager

All My Sons Moving
05.2019 - 04.2020

Call Center Representative

All My Sons Moving
04.2018 - 05.2019

Keyholder/Sales Associate

Rally House
03.2014 - 04.2016

High School Diploma -

Bishop Lynch High School

Kansas University

Associate of Arts - Visual Communications

Brookhaven Community College
Erin Carter