Erin Case
Canastota,NY
Summary
Accomplished customer service representative with 10 years of experience in call center, retail, and hybrid environments. Skilled in cash handling, data entry, and customer service. Proficient in Microsoft Office and social media.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service
Turning Stone Enterprise
05.2023 - 08.2024
- Delivered outstanding service to customers.
- Managed and processed cash operations swiftly.
- Created immersive gaming experiences.
- Ensured cleanliness in all assigned areas.
- Refilled the inventory to maintain product availability.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Consistently met or exceeded production targets through diligent planning and execution of daily tasks.
Apparel Associate
Walmart
06.2022 - 11.2022
- Advised customers on suitable products based on their preferences.
- Coordinated merchandise setup for customer purchase.
- Displayed products strategically to enhance selling potential.
- Engaged with customers to understand their preferences.
- Increased office productivity by providing administrative assistance including photocopying documents, scanning files into electronic storage systems, and answering phones professionally as needed.
- Prepared paperwork and assisted with clerical duties such as answering phones, data entry input, and responding to emails.
- Exhibited strong multitasking skills while juggling numerous tasks simultaneously, such as answering phones, checking out customers, washing towels, or sweeping floors.
Customer Service Associate
Peebles Department Store
01.2018 - 12.2020
- Operate office machines such as fax and personal computers
- Answered telephones, directed calls, and received messages
- Conferred with customers by phone or in person to provide information about products or services, entered orders, cancelled accounts and obtained details of complaints
- Confirmed an appropriate response was made to resolve a customer's complaint
- Contacted customers to respond to inquiries or to notify them of results of any planned adjustments
- Greet customers entering establishments
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Compute and record totals of transactions
- Post charges against guests' or patients' accounts
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
CSR - Customer Service Representative
Walgreens
01.2018 - 12.2020
- Completed data entry to register customers for store cards
- Answered phones, directed calls and transcribed messages
- Stocked shelves, priced items and completed store returns
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Cashier/Customer Service
Lowe's Home Improvement
10.2018 - 07.2019
- Organized and maintained desk area to ensure optimal workflow.
- Generated and maintained key documentation to support operational workflows.
- Operated telecommunications devices efficiently.
- Handled financial transactions while ensuring compliance with policies.
- Implemented thorough cleaning procedures to support a safe and organized environment.
- Delivered exceptional customer service.
Professional Highlights
Lowe's Home Improvement
05.2018 - 07.2019
- Received payment by cash, check, credit cards, or automatic debits
- Helped customers find the location of products
- Greeted customers entering establishments
- Answered incoming phone calls
Cashier/Customer Service
Kwik Fill
06.2017 - 01.2018
- Managed cash register systems to ensure smooth and efficient transactions.
- Coordinated efficient shift exchanges to maintain operational flow.
- Developed software solutions boosting analysis efficiency.
- Enhanced accuracy and completeness of administrative documentation.
- Managed high volumes of telephone communication.
- Lottery
- Cleaning
- Restocking
- Great customer service
Education
GED -
Chittenango High School
Chittenango, NY01.2014
Skills
- Customer Service
- Phone Demeanor
- Data Entry
- Microsoft Word
- Computer Skills
- Typing
- Computer Operation
- Pricing
- Microsoft Outlook
- Food Service
- Sales
- Merchandising
- Food Preparation
- POS
- Accounting
- Retail Sales
- Customer service
- Work ethic and integrity
- POS system operations
- Proficient in Software
Assessments
- Cleaner fit, Proficient, 03/23
- Basic computer skills, Proficient, 08/24
- Early childhood development, Proficient, 08/24
- Customer service, Proficient, 08/24
- Food service: Customer situations, Proficient, 10/24
- Spreadsheets with Microsoft Excel, Proficient, 07/24
- Work style: Reliability, Proficient, 03/23
- Customer service, Proficient, 09/22
Timeline
Cashier/Customer Service
Turning Stone Enterprise
05.2023 - 08.2024
Apparel Associate
Walmart
06.2022 - 11.2022
Cashier/Customer Service
Lowe's Home Improvement
10.2018 - 07.2019
Professional Highlights
Lowe's Home Improvement
05.2018 - 07.2019
Customer Service Associate
Peebles Department Store
01.2018 - 12.2020
CSR - Customer Service Representative
Walgreens
01.2018 - 12.2020
Cashier/Customer Service
Kwik Fill
06.2017 - 01.2018
GED -
Chittenango High School
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