Erin Cass
Summary
Results-focused individual dedicated to maximizing satisfaction and retention with proactive attention to individual patient needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help the team achieve goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Factory Connection
08.2020 - 05.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
House and Pet Sitter
Kerry Bedgood
02.2023 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals, while maintaining clean drinking bowls.
- Built strong relationships with repeat homeowners based on trustworthiness professionalism exceptional attention detail.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Enhanced the comfort of pets during their owner''s absence by adapting to each animal''s routine and preferences.
- Ensured the safety and security of clients'' homes by conducting thorough checks and implementing preventative measures.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
Assistant Ranch Manager
03.2005 - Current
- Managed financial records and budgeting for the ranch, maintaining cost-effective operations.
- Optimized pasture rotations based on livestock nutritional requirements and available resources.
- Improved herd health by implementing preventive measures and administering routine vaccinations.
- Ensured animal welfare, monitoring their well-being and addressing any health concerns promptly.
- Coordinated seasonal crop planting and harvesting, maximizing yields and reducing waste.
- Implemented sustainable farming practices to promote environmental conservation on the property.
- Developed strong relationships with suppliers, negotiating competitive prices for essential ranch supplies.
- Increased overall productivity with regular maintenance of ranch equipment and facilities.
- Troubleshot operational issues promptly, applying innovative solutions to resolve problems quickly without compromising quality or efficiency.
- Communicated effectively with the Ranch Manager regarding daily operations, challenges, and potential opportunities for improvement.
- Performed repairs and preventive maintenance on equipment and property.
- Streamlined record-keeping processes, utilizing digital tools for improved organization and accessibility.
Student Volunteer
FFA
08.2010 - 08.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
Education
Lone Star Phlebotomy
Sherman, TX11.2023
Associate of Applied Science - Accounting
Paris Junior College
Paris, TX12.2020
High School Diploma -
Chisum High School
Paris, TX05.2019
Skills
- Venipuncture Technique
- Adaptable to change
- Problem-Solving
- Time Management
- Customer Service and Engagement
- Attention to Detail
- Work Planning and Prioritization
- Flexibility
- Safety practices
- Clean Background Check
Certification
PH1 - Nationally Certified Phlebotomy Technician
PH1 - State Certified Phlebotomy Technician
Timeline
House and Pet Sitter
Kerry Bedgood
02.2023 - Current
Assistant Store Manager
Factory Connection
08.2020 - 05.2021
Student Volunteer
FFA
08.2010 - 08.2019
Assistant Ranch Manager
03.2005 - Current
Lone Star Phlebotomy
Associate of Applied Science - Accounting
Paris Junior College
High School Diploma -
Chisum High School