Erin Castle
Summary
I am an accomplished sales professional with over a decade of experience in client relationship management, proactive outreach, and team leadership. My expertise lies in building strong client connections, delivering tailored solutions, and driving customer satisfaction. I am looking to leverage my skills in a new venture and take on new challenges to contribute to an organization's success.
Overview
7
7
years of professional experience
Work History
Human Capital Management Consultant
Dominion Payroll Services
Tampa, USA
08.2024 - Current
- Leveraged cold calling and networking strategies to build and maintain strong relationships with potential and existing clients, increasing client acquisition by 25% in the first year.
- Delivered exceptional customer service by proactively addressing client needs, resolving issues promptly, and achieving a 95% satisfaction rate, contributing to a 15% boost in client retention.
- Empowered small businesses to streamline payroll and HR functions, providing tailored solutions that improved operational efficiency and enabled clients to focus on growth and success.
Manager
Suit Supply
Los Angeles, USA
01.2020 - 08.2024
- Achieved top sales performer status within two months, consistently exceeding targets through effective consultative selling and personalized style recommendations
- Developed and implemented comprehensive training programs for custom-made styling, improving team performance and product knowledge across the store
- Built and maintained a client base of over 75 repeat customers, driving long-term revenue growth through relationship management and tailored style recommendations
- Led sales team to consistently surpass monthly targets, fostering a collaborative environment and mentoring new team members to improve overall store performance
Customer Service Representative
The Brad Korb Real Estate Group
Los Angeles, USA
01.2018 - 01.2020
- Efficiently managed scheduling and appointments with potential clientele, demonstrating strong organizational skills and attention to detail
- This involved coordinating complex schedules, prioritizing tasks, and ensuring smooth operations for agents and clients
- Served as the primary point of contact for information distribution among clients, agents, and brokers, showcasing excellent communication skills and the ability to handle diverse inquiries professionally
- This role required a thorough understanding of real estate processes and the ability to convey information clearly and accurately
- Conducted extensive outbound calls to potential clients and businesses, demonstrating strong communication skills and the ability to engage prospects effectively
- This role involved researching leads, preparing tailored pitches, and persistently following up to generate interest in our real estate services
Education
University of Kentucky
Lexington, KYSkills
- Communication and Transparency
- Time Management
- Customer-Service Oriented
- Leadership
- Intuitive
- Competitive Personality
- Client Prospecting, Follow Through, and Relations
- Self Motivated
- Creative Problem Solver
- Training and Educator
- B2B and P2P Sales
- Consulting and Marketing
Locations
- Los Angeles, CA
- Tampa, FL
- Lexington, KY
Timeline
Human Capital Management Consultant
Dominion Payroll Services
08.2024 - Current
Manager
Suit Supply
01.2020 - 08.2024
Customer Service Representative
The Brad Korb Real Estate Group
01.2018 - 01.2020
University of Kentucky
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