Erin Cavens Samets Thomas
Sumter,SC
Summary
I am a driven individual who always strives to better myself through my education and career. I am a natural leader who enjoys being able to effectively impart my skillset to those who are new to my field. I have acted as a mentor in previous positions to assure there are no cracks in which other employees can fall. I am always eager to help develop and implement new programs and procedures and do my best to cultivate eagerness for change in those around me. I always try to align my ambition with what will best serve the collective growth of the department and company for which I am working. I am consistently involved in problem-solving and always analyze situations closely to present a solution for any issue that arises. I aim to be not only proficient in every skill I am charged with developing but to elevate the standards for which those who come after me will be measured by.
Overview
3
3
years of professional experience
Work History
Medical Scribe
Prisma Health Cardiology
08.2023 - Current
- Documented patient encounters in real-time using electronic health records (EHR) systems (EPIC software), ensuring accuracy and efficiency
- Accurately documented over 150 patient encounters per week using EMR systems, enhancing physician efficiency and ensuring compliance with medical documentation standards
- Interviewed candidates for new scribe positions, evaluating qualifications and competencies to improve overall team efficiency and patient documentation accuracy
- Created staffing plan for 15 physicians and 13 scribes to efficiently address patient volume and scheduling needs, improving clinic workflow and reducing patient wait times
- Designed, implemented, and oversaw an 8-week training program for all new hires, increasing onboarding efficiency and ensuring compliance with medical documentation standards and procedures.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
Patient Services Coordinator
Prisma Health Cardiology
08.2022 - 08.2023
- Manage the schedules of 5 providers at multiple clinics simultaneously
- Serve as a point of contact for all incoming communication from patients, outside facilities, and other medical practices
- Accurately schedule patients for follow-up appointments as well as labs, various imaging studies, and procedures using the Epic EHR system
- Participated in training new hires and cross-training other departments to improve the effectiveness of the medical practice
- Achieved timely resolutions for 95% of patient inquiries and complaints within 24 hours, enhancing overall patient satisfaction to continuously achieve companywide goals.
Patient Services Representative
Prisma Health Cardiology
01.2022 - 08.2022
- Managing patient flow during the check-in process for over 300 appointments per day
- Conducted real-time insurance verification to verify benefits and eligibility
- Updated patient demographics to increase effective communication avenues between patients and their healthcare providers
- Decreased patient wait times by implementing efficient strategies to streamline the check-in process
- Collecting co-payments and outstanding balances on patient accounts
- Assisted in consistently achieving co-pay collection goals for our unit, location, and practice.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO10-2025
Associate of Science degree, Medical Administrative Billing & Coding -
Keiser University
Ft. Lauderdale, FL01.2022
Skills
- Diagnose and resolve basic IT Issues
- Research
- Microsoft Office
- EHR Software navigation
- Scheduling
- Time Management
- Managing
- Planning
- Coordination
- Leadership
- Ambition
- Effective verbal and written communication
- Active listening
- Problem-solving
- Mentoring
- Multitasking
- Flexibility
- Chart organization
Timeline
Medical Scribe
Prisma Health Cardiology
08.2023 - Current
Patient Services Coordinator
Prisma Health Cardiology
08.2022 - 08.2023
Patient Services Representative
Prisma Health Cardiology
01.2022 - 08.2022
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science degree, Medical Administrative Billing & Coding -
Keiser University
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