Erin Chabot
Stuart,FL
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Licensed Esthetician
Self Tranquility Spa
Hobe Sound, FL
08.2006 - 08.2011
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Executed laser hair removal and microdermabrasion procedures.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Resolved customer complaints and facilitated conflict resolutions.
- Carried out product inventory checks, charting and consultations.
- Welcomed clients arriving for appointments.
- Developed individualized, therapeutic skin care programs.
- Suggested appropriate therapy based on current health of client.
- Fostered friendly, warm and exceptional customer experience.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended retail products for at-home use.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed consultations for patients before scheduling treatments.
- Educated patients on treatment options.
- Discussed procedures and treatment options with clients.
- Provided clients with knowledge of all cosmetic services being provided.
- Designed post-treatment at-home care products.
- Advised clients on proper home-care regimens.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Sterilized equipment for patient treatments.
- Informed guests of appropriate products available to increase retail sales.
Front Desk Receptionist
Urology Associates Of The Palm Beaches
Palm Beach Gardens, FL
10.2003 - 10.2004
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
Front Desk Receptionist
MedStat Urgent Care
Stuart, FL
09.2004 - 09.2006
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Administrative Assistant/Bookkeeping
Outback Steakhouse
Nashua, NH
06.1999 - 08.2002
- Reviewed general ledger for accuracy and specific coding issues.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Software with Number% accuracy.
- Processed nightly bills, checks and vendor payments worth over $Amount, maintaining detailed records and receipts.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Input financial data and produced reports using Software.
Front-desk-medical-receptionist
Tarrytown Internal Medicine
Manchester, NH
09.1999 - 05.2001
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
Education
Licensed Esthetician - Cosmetology
Michael's School of Hair Design & Esthetics
Bedford, NH03.2001
Jupiter High School
Jupiter, FL06.1997
Skills
- Outstanding Client Care
- Customer Experience
- Scheduling Flexibility
- Administrative Support
- Detailed Instruction
- Medical Records Management
- Customer Care
- Guest Services Expertise
- Cash Register Operations
- Compassionate Care
- Customer Relationships
- Front Desk Management
- Reminder Calls
- Advising Patents
- Medical Report Preparation
- Medical Recordkeeping
- Cleaning and Sterilizing
- Preparing Treatment Rooms
- Organization and Time Management
- HIPAA Guidelines
- Patient Data Processing
- Front Desk Operations
- Patient Correspondence
- Computer Proficiency
- Checking Patient Details
- Patient Reception
- Medical Records Verification
- Referral Verification
- Patient Referral
- Medical Records and Documentation
- Patient Eligibility Requirements
- Appointment Booking
- Creative Thinking
Timeline
Licensed Esthetician
Self Tranquility Spa
08.2006 - 08.2011
Front Desk Receptionist
MedStat Urgent Care
09.2004 - 09.2006
Front Desk Receptionist
Urology Associates Of The Palm Beaches
10.2003 - 10.2004
Front-desk-medical-receptionist
Tarrytown Internal Medicine
09.1999 - 05.2001
Administrative Assistant/Bookkeeping
Outback Steakhouse
06.1999 - 08.2002
Licensed Esthetician - Cosmetology
Michael's School of Hair Design & Esthetics
Jupiter High School
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