Erin Changary

Experienced professional with a robust business management, operations, and sales/marketing background seeking opportunities in driving organizational leadership and development. Proven track record of catalyzing positive change and effectively managing transformation.

With a graduate degree in Organizational Leadership and Development and more than twenty years of experience in business management, operations, and sales/marketing, I bring a wealth of expertise. My diverse skill set includes business operations, partner relationship management, media pitches, PR plans, and employee training and development. I specialize in organizational diagnoses, performance analytics, and change management, making me adept at establishing cross-functional teams, setting project goals, and engaging stakeholders. I am a strong advocate for diversity and alternative perspectives, and I am dedicated to both professional and personal growth. Open to challenges that foster skill enhancement, I advocate for flexible organizational and business models to boost competitive positioning. As an effective communicator and relationship builder, my focus on trust and collaboration fosters success. Committed to continuous learning and improvement, I am open to feedback to further refine my abilities.

• Associates in Technical Auto Mechanics, Boces Technical Center, Poughkeepsie, NY
• Certified in Customer Service - Ford Motor Company, Dearborn, MI

• In my capacity as the National Partner and Client Account Manager & Customer Onboarding and Retention Specialist at Tankfarm, I excelled in managing the onboarding of new customers, ensuring a remarkable client satisfaction rate of over 90%. Furthermore, I established and cultivated relationships with 35 partner suppliers, leading to substantial growth in our customer base and overall profitability. Additionally, I consistently maintained customer losses below 3% and successfully converted customer applicants to members at a rate of over 65%. Notably, my instrumental role in developing and maintaining the Employee Membership Collaboration Slack Channel resulted in an outstanding 75% improvement in employee satisfaction.
• During my tenure as the Store Coach at Sears Automotive, I conducted detailed organizational diagnosis and implemented changes to policies and procedures, resulting in a significant 40% increase in productivity.
• As the Director of Automotive Service at Mclean Ford, I significantly increased the customer base by more than double and volume by 75%, while also exceeding client satisfaction targets by 68%.