Erin Charles
Rosenberg,TX
Summary
Senior Operations Administrator with over five years of experience. Advanced objective, analytical and evaluative critical thinking skills. Proven to determine and interpret internal needs while offering effective solutions. Well-versed in all aspects of organizational operational management.
Overview
13
13
years of professional experience
Work History
SR OPERATIONS ADMIN
Federal Express Corporation
2020.11 - Current
- Provide clerical support to various management and operational functions.
- Analyze loss/damage claim metrics to identify improperly charged claims through CEBS.
- Communicate with BC's of Independent service providers regarding day to day operations.
- Research missing packages, and compiled data to reduce scanning failures and disputed deliveries through FTrack.
- Communicates resolved issues with customers directly to ensure customer satisfaction.
- Cross train with current coordinators to properly perform vehicle inspections and other various coordinator functions.
DELIVERY DRIVER
FEDEX
2018.08 - 2020.08
- Delivered packages to customer doorsteps and business offices.
- Improved delivery accuracy by diligently checking orders before departure.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
ADMINISTRATIVE ASSISTANT
BE A CHAMPION
2013.07 - 2018.08
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
ADMINISTRATIVE ASSISTANT
EBONY COUNSELING CENTER
2012.01 - 2013.07
- Answering Phone-Calls and Taking Messages
- Sent weekly data reports
- Maintaining Agency Cloud Server
- Preparing and editing letters, reports,and memos
- Recording meeting minutes
- Worked with cross-functional teams
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Highland High School
Bakersfield, CA05.2012
Skills
- EXCEL
- WORD
- Project Management
- Budgeting
- Conflict Resolution
- Critical Thinking
- Communication
- Time-Management
- Data Interpretation
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
Timeline
SR OPERATIONS ADMIN
Federal Express Corporation
2020.11 - Current
DELIVERY DRIVER
FEDEX
2018.08 - 2020.08
ADMINISTRATIVE ASSISTANT
BE A CHAMPION
2013.07 - 2018.08
ADMINISTRATIVE ASSISTANT
EBONY COUNSELING CENTER
2012.01 - 2013.07
High School Diploma -
Highland High School
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