Microsoft Suite
ERIN CHARLES
Dover,DE
Summary
Detail-oriented and results-driven healthcare professional with extensive experience in community outreach, patient advocacy, and health education. Adept at providing telephonic support, coordinating healthcare services, and assisting members in navigating complex healthcare systems. Skilled in conducting patient education, appointment scheduling, and facilitating referrals. Seeking to leverage my expertise in a role focused on member advocacy and care coordination.
Knowledgeable Customer Service Speacialist with solid background in patient care and service and with exceptional attention to detail. Successfully implementing individualized nutrition plans and collaborating with healthcare professionals to enhance patient health. Demonstrated skill in nutritional assessment and dietary education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nutritionist I
Women, Infants, and Children (WIC) Program, State of Delaware
04.2015 - Current
- Provide health education and outreach to diverse populations, ensuring access to preventive health services.
- Conduct telephonic support and in-person consultations to assess member needs and provide nutritional counseling.
- Facilitate patient referrals to appropriate health and social service agencies, ensuring coordination of care.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Maintain accurate and secure client records in compliance with state and federal regulations.
- Educate clients on their rights and responsibilities, ensuring informed decision-making regarding health benefits.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Collaborate with human services providers, including Head Start Programs and community health agencies, to enhance outreach efforts.
- Implemented quality improvement initiatives aimed at enhancing service delivery effectiveness throughout all aspects of the WIC Nutritionist role.
- Streamlined administrative processes by maintaining accurate records in accordance with federal and state regulations.
- Developed customized resources tailored to address specific cultural or demographic needs within the WIC population served.
- Identified and referred participants to health care community to address issues or concerns beyond scope of practice.
- Served as a trusted resource for referral services when needed to help clients access additional supports such as mental health counselors or social workers.
- Evaluated client needs using anthropometric measures, biochemical data, clinical assessments, dietary intake analysis, and medical history reviews for appropriate intervention planning.
- Facilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration with colleagues.
Samsung In-Store Brand Specialist (Best Buy)
Mosaic Sales Solutions
01.2015 - 09.2015
- Enhanced customer experience by providing personalized support, product education, and troubleshooting assistance.
- Improved sales and customer satisfaction through effective communication and problem-solving skills.
- Implemented innovative influencer marketing initiatives to expand reach and drive consumer interest.
- Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Education
Master of Science - Health Science, Concentration in Population Health
Wilmington University
Dover, DEAssociate of Science - Accounting
Delaware Technical and Community College, Terry Campus
Dover, DE01.2021
Associate of Science - General Business
Delaware Technical and Community College, Terry Campus
Dover, DE01.2019
Bachelor of Science - Applied Nutrition, Minor in Women’s Studies
University of Delaware
Newark, DE01.2011
Skills
- Member advocacy and engagement
- Grievance and appeals assistance
- Care management referrals
- Community outreach and collaboration
- Health education and navigation
- Appointment scheduling and follow-ups
- Data tracking and record-keeping
- Patient assessment
- Health education
- Public health promotion
- Nutritional assessment
- Call center customer service
- Complaint resolution
Certification
- Member Advocacy and Healthcare Navigation Training
- 365 Microsoft Office Curriculum (Word, PowerPoint, Excel - Beginner to Advanced)
- Records and Information Management Certificate
- Ethical Conduct in Government Certificate
- Health Education and Outreach Strategies Training
Affiliations
- National WIC Association
- American Public Health Association
- Community Health Outreach Organizations
Software
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Nutritionist I
Women, Infants, and Children (WIC) Program, State of Delaware
04.2015 - Current
Samsung In-Store Brand Specialist (Best Buy)
Mosaic Sales Solutions
01.2015 - 09.2015
Associate of Science - Accounting
Delaware Technical and Community College, Terry Campus
Associate of Science - General Business
Delaware Technical and Community College, Terry Campus
Bachelor of Science - Applied Nutrition, Minor in Women’s Studies
University of Delaware
Master of Science - Health Science, Concentration in Population Health
Wilmington University
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