Erin Charles
New Bern,NC
Summary
Dynamic professional with extensive experience in safety supervision and compliance auditing at Marine Corps Community Services. Proven ability to enhance facility operations and promote team collaboration. Skilled in problem-solving and delivering exceptional customer service, ensuring positive stakeholder experiences. Committed to driving success through effective leadership and training initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recreational Specialist/Staff Auditing Assistant
Marine Corps Community Services (MCCS)
Okinawa, Japan
03.2023 - 11.2024
- Supervised twenty lifeguards to ensure safety and effective facility operations.
- Conducted audits of internal departments within MCCS, ensuring compliance with established procedures.
Hostess/Server/Bartender/Lifeguard
Dallas Country Club
Dallas, USA
05.2016 - 06.2022
- Succeeded in various capacities within one of the country’s foremost exclusive clubs.
- Demonstrated strong interpersonal skills when interacting with customers.
- Handled cash payments and reconciled daily transactions accurately.
Equity Support Specialist
Navy Federal Credit Union
Dallas, USA
08.2021 - 05.2022
- Led equity closing team, achieving top production levels and high member satisfaction.
- Coordinated loan processing, ensuring accuracy in drafting and signing procedures.
- Resolved member inquiries through various communication channels to enhance service quality.
Brand Supervisor
Victoria’s Secret
Pensacola, USA
10.2020 - 05.2021
- Achieved corporate goals by leading sales team and promoting assigned brand effectively.
- Trained and mentored team members in brand standards and exceptional customer service.
- Developed visual merchandising concepts to support seasonal marketing initiatives.
Deputy (Trainee)
Escambia County Sheriff’s Office
Pensacola, USA
06.2019 - 05.2020
- Graduated from law enforcement academy with a focus on field investigations.
- Identified areas for improvement, guiding decision-makers in necessary changes.
Dispatcher/Supervisor
Pensacola Christian College
Pensacola, USA
05.2015 - 05.2019
- Coordinated campus safety efforts, responded to emergencies.
- Trained new dispatch staff on policies and procedures.
- Developed training materials to enhance staff knowledge of dispatch protocols.
- Fielded incoming calls, answered questions and transferred calls internally.
Education
Master of Business Administration - Business
University of Maryland Global Campus
College Park, MD09.2024
Bachelor of Arts - Political Science
Pensacola Christian College
Pensacola, FL05.2019
Skills
- Safety supervision
- Compliance auditing
- Event planning
- Facility management
- Risk assessment
- Customer management
- Emergency response
- Group and individual instruction
- Excellent communication
- Problem-solving
- Project management
Certification
- Basic O.C. Certification, Georgestone Criminal Justice Training Center, Pensacola, FL
- Basic Life Support for Healthcare Providers and Professional Rescuers Certification, Georgestone Criminal Justice Training Center, Pensacola, FL
- Florida CMS Law Enforcement Certification, Georgestone Criminal Justice Training Center, Pensacola, FL
- Lifeguarding Instructor, ARC, 04/07/23
- Rescue Diver Certification, PADI, 23100F4158
Date Available
Immediately
Timeline
Recreational Specialist/Staff Auditing Assistant
Marine Corps Community Services (MCCS)
03.2023 - 11.2024
Equity Support Specialist
Navy Federal Credit Union
08.2021 - 05.2022
Brand Supervisor
Victoria’s Secret
10.2020 - 05.2021
Deputy (Trainee)
Escambia County Sheriff’s Office
06.2019 - 05.2020
Hostess/Server/Bartender/Lifeguard
Dallas Country Club
05.2016 - 06.2022
Dispatcher/Supervisor
Pensacola Christian College
05.2015 - 05.2019
Master of Business Administration - Business
University of Maryland Global Campus
Bachelor of Arts - Political Science
Pensacola Christian College
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