Erin Charran

• Assist sales staff and customers with orders, purchases, questions and problems
• Receive and enter orders, resolve challenges, track orders and shipment status, and process returns
• Receive orders through email, WOE, and by phone
• Multi-tasking in a high-volume call center
• Interpersonal and communication skills
• Advanced computer proficiency and excellent data entry skills
• Advancing strategic inventory management practices, proactive planning resulting in stronger customer relationships
• Developed and maintained strong customer relationships
• Offering alternative cross-over products when faced with a customer that doesn't have a source for the material needed
• Ensured timely delivery of materials through effective planning and coordination with suppliers and logistics
• Resolve discrepancies with internal and external partners
• Commitment to expand product knowledge through trainings and independent research
• Identify opportunities to reduce costs, workforce effort, and enhance the overall costumer experience
• Supply Chain Optimization
• Logistics Coordination
• Operational Efficiency
• Strategic Partnership Development

• Mastered multiple system platforms to improve overall operation efficiency; including RFMS (Flooring) and Pipeline (Sales Management).
• Managed multiple projects up to $500k including materials purchasing and installation schedules.
• Proactive planning led to notable increased completion and awards of project bids and customer relationships.
• Project planning with tradesmen, company departments, and general contractors, to minimize installation errors, lead to successful execution of on-site understanding and confidence in work performance and notable decrease in customer complaints.
• Successfully Developed and executed plans, conduct audits and variance analyses for delinquent accounts.
• Resolve delinquent accounts while maintaining a positive relationship with customers.
• Created and implemented a system to increase revenue by decreasing expense specifically pertaining to company office supplies and equipment. The first year implementing this system saved the company $6,000.00 in copy paper alone, and another $2,000.00 a year on copy machine ink/toner.
• Took part in negotiations with freight carriers and suppliers as well as UPS to bring down companywide shipping fees, brought a savings of roughly $15K - $25K a year combined.

Scheduled appointments, reminder calls, calendar management, Phone etiquette.

• Awarded Employee of the 2nd Quarter 2016
• Process purchase orders
• Maintained complete documentation and records of all purchasing activities.
• Ensured timely delivery of materials through effective planning and coordination with suppliers and logistics
• Reduced lead times by implementing strategic inventory management practices
• Resolve discrepancies with internal and external partners
• Commitment to expand product knowledge through trainings and independent research
• Identify opportunities to reduce costs and enhance the overall purchasing process
• Collaborated with cross-functional teams to achieve project objectives within budget constraints.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Improved supplier relationships through regular communication and proactive problem solving.
• Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
• Accepted and processed supply requests from staff, and placed orders per procedures.

• Awarded Employee of the month June 2011 and Sept 2015
• Scheduled appointments, reminder calls, calendar management for multiple providers, Phone etiquette, referrals, medical insurance, medical codes, wrote letters, collections, records transfer, arrange meetings, responsible for purchasing office supplies.

Basic Administrative skills, phone, interpersonal and communication, typing 50-60 wpm, data entry.

• Awarded Excellence in customer service December 2007
• Scheduled appointments, reminder calls, calendar management for multiple providers, Phone etiquette, referrals, medical insurance, medical codes, wrote letters, collections, handled cash box, light IT for the office, file maintenance, records transfer.

Phone etiquette, Excellent verbal communication, detail orientated, product knowledge.

• Managed and maintained purchase orders and invoices.
• Developed and improved account relationships.
• Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
• Maintained key item stock levels and wrote or expedited purchase orders.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Maintained complete documentation and records of all purchasing activities.
• Optimized supply chain performance through effective communication with cross-functional teams and suppliers, ensuring timely delivery of products.
• Ensured continuity of supply by maintaining accurate records of inventory levels, purchase orders, deliveries, and returns.
• Developed and maintained a comprehensive database of approved suppliers, continuously updating information to ensure accuracy and relevance.
• Placed orders for merchandise consistent with quality, quantity and other specification requirements.
• Collaborated with sales team to identify and fulfill customer needs.
• Analyzed sales and inventory data to determine purchasing needs and reorder points.
• Established relationships with vendors to secure competitive pricing and discounts.