Summary
Overview
Work History
Education
Skills
References
Timeline
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Erin Chesnavage

Red Lion,PA

Summary

Seasoned Operations leader with a proven track record, adept in client engagement and technical troubleshooting. Excelled in enhancing process adherence, reducing onboarding time, and leveraging data management to streamline operations. Skilled in crisis management and fostering strong client relationships, demonstrating a motivational attitude and critical thinking.

Overview

7
7
years of professional experience

Work History

Operations Lead

PennBid
Red Lion, PA
01.2021 - Current
  • Managed team initiatives for optimal process adherence.
  • Reduced onboarding time by effectively training new employees on operational protocols and providing necessary resources and training to maximize team productivity.
  • Establishing key performance indicators to track productivity, quality standards.
  • Provided technical support to customers over the phone and via email.
  • Assessed client feedback and initiated necessary adjustments.
  • Cultivate strong connections with clients.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Displayed empathy in addressing and resolving customer concerns.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Executive Administrative Assistant

Fidevia, LLC
Lititz, PA
01.2018 - 02.2020
  • Reviewed financial documents for completeness.
  • Coordinated meeting and conference logistics, optimizing time and resources.
  • Delivered comprehensive secretarial support to executive team.
  • Streamlined record-keeping process to securely manage sensitive information.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Handled incoming calls from internal and external customers promptly and professionally.
  • Sorted incoming mail to prioritize urgent items.
  • Managed executives' incoming and outgoing communication.

Education

High School Diploma -

Warwick Senior High School
Lititz, PA
06-2008

Skills

  • Motivational attitude
  • Email management
  • Client engagement
  • Account management
  • Critical thinking
  • Written communication
  • Paperwork processing skills
  • Technical troubleshooting
  • Crisis management
  • Acknowledgment of customer needs
  • Data management
  • Remote support

References

References available upon request.

Timeline

Operations Lead

PennBid
01.2021 - Current

Executive Administrative Assistant

Fidevia, LLC
01.2018 - 02.2020

High School Diploma -

Warwick Senior High School

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Erin Chesnavage