ERIN CHRISTINZIO
Philadelphia,PA
Summary
Highly adaptable and attentive customer service and case management professional with over a decade of experience resolving complex client issues across healthcare, insurance, and administrative industries. Skilled in multi-tasking, compliance documentation, interdepartmental communication, and delivering high-quality support in fast-paced environments.
Overview
16
16
years of professional experience
Work History
IME Case Manager
Confidential Employer
01.2020 - Current
- Manage independent medical examination (IME) cases in compliance with legal and insurance guidelines.
- Coordinate scheduling, documentation, and communication between patients, physicians, attorneys, and insurers.
- Review, prepare, and process IME reports with attention to confidentiality and detail.
- Track deadlines and ensure timely delivery of medical reports and billing.
- Maintain HIPAA compliance while handling sensitive personal and medical information.
Refill Coordinator
MedCare LTC Pharmacy
01.2017 - 01.2020
- Contacted physicians and facility staff to obtain prescription refills for over 25 long-term care and rehabilitation facilities.
- Collaborated with pharmacists to process and package medications using TCGrx packaging systems.
- Assisted billing with collection calls and processed payments via virtual terminal.
Patient Care Specialist
Philidor RX Services, LLC
01.2015 - 01.2017
- Handled inbound and outbound calls regarding patient prescriptions.
- Maintained a calm and professional tone with distressed patients in a high-volume call center.
- Entered and updated patient demographics in internal systems.
Office Administrator
Huntingdon Yarn Mill
01.2012 - 01.2015
- Shipped yarn orders across the U.S. using UPS and USPS systems.
- Managed inventory-related customer service inquiries.
- Trained staff on proper machine use to maintain production standards.
Administrative Assistant
Mike Dunphy Sells Real Estate
01.2009 - 01.2012
- Managed multi-line phones, appointment scheduling, and filing.
- Researched real estate licenses and market comps for residential/commercial properties.
Education
High School Diploma -
Frankford High
Philadelphia, PASkills
- Case Management & Coordination
- Medical Documentation & Compliance (HIPAA)
- Customer Resolution & Retention
- Data Entry & Administrative Support
- Pharmacy Operations & Refill Processing
- Payment Processing & Collections
- EMR & Insurance Systems Navigation
- Staff Training & Workflow Optimization
Timeline
IME Case Manager
Confidential Employer
01.2020 - Current
Refill Coordinator
MedCare LTC Pharmacy
01.2017 - 01.2020
Patient Care Specialist
Philidor RX Services, LLC
01.2015 - 01.2017
Office Administrator
Huntingdon Yarn Mill
01.2012 - 01.2015
Administrative Assistant
Mike Dunphy Sells Real Estate
01.2009 - 01.2012
High School Diploma -
Frankford High
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