Erin Christy
Portland,OR
Summary
Metric-driven and detail-oriented Director with 12 years of hospitality HR, supervision, and learning & development training in complicated time-sensitive environments. Proven expertise in effective learning approaches across modalities. Passionate about collaborating with diverse teams for growth and development of Stitch Fix's employee lifecycle.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Director
Sesame Collective
Portland, OR
04.2021 - Current
- Experience at a fast growing company with a knowledge of public company best practices
- Developed learning strategies that aligned with Sesame Collective values, competencies, and strategic business goals
- Created and led Accountability & Feedback seminar
- Developed and implemented a 30, 60, 90-day and 6-month check-in program for employees and management teams
- Developed budgets and KPI's for in-house teams, ensuring goals are met
- Supervising a staff of 10 Service Managers and an Assistant Service Director, Responsible for 90+ FOH employees across 7 restaurants
- Responsible for HR trainings and compliance across 7 restaurants
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implement education, training and accountability programs for hourly & salaried positions
- Intensive coaching and performance management conducted in person and virtually
- Cross-departmental collaboration to ensure revenue targets are met
- Created 60 day onboarding program for new managers to ensure full integration to company culture, values, and needed support.
- Development of collaborative culture in utilizing feedback to create & refine in-house systems
- Analyze financial reports to maximize profit while maintaining high Sesame Collective standards
General Manager
The Hoxton Hotel
Portland, OR
02.2020 - 03.2020
- Supervised a staff of 70
- Responsible for all daily operations & financials, HR trainings and compliancies
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implemented new technology to increase revenue, develop KPI's, and increase transparency
- Integral in the transition of all Hoxton hospitality staff to Submarine Hospitality employees, and maintaining a clear line of communication and trust with new Submarine staff and the company at large
- Conducted weekly management meetings in conjunction with the Hotel General Manager to ensure both Hoxton and Submarine goals were on track to be met.
Assistant General Manager
Ava Gene's
Portland, OR
08.2018 - 02.2020
- Supervised a staff of 45
- Built new-hire training systems, education programs
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implemented education, training and accountability programs
- Intensive coaching and performance management
- Cross-departmental collaboration to ensure revenue targets are met
- Development of collaborative culture in utilizing feedback to create & refine in-house systems.
- Established performance and learning metrics
Business Manager
Wise Sons
San Francisco, CA
11.2016 - 06.2018
- Responsible for Payroll, HR, city and state regulations, permits and licenses
- Maintained permits and licenses across six locations, procured new permits and licensure when opening new locations
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implemented new technology to increase revenue, develop KPI's, and increase transparency
- Developed budgets and KPI's for in-house teams, ensuring goals are met
- Built new-hire training systems, education programs
- Created training programs, learning development, HR protocol for all General Managers
- Conducted accounts payable, receivable, and bank reconciliations.
Accounts Manager
La Mar Cebicheria
06.2014 - 10.2016
- Maintained all AP/AR accounts, bank deposits
- Worked with CFO and accounting team to create budgets and Profit and Loss statements
- Responsible for payroll, employee benefits and HR compliances, permits, licenses
- Created training programs and HR protocol for all managers.
Education
B.F.A Writing, Literature, Publishing -
Emerson College
Boston, MA01.2008
Skills
- Learning & Development
- Adult Learning processes and training
- Project management
- Employee advocacy and relationship management
- Performance management
- Development of hiring & exit interview processes
- Strategic planning and execution
- Team leadership and development
- Talent Experience & Management
- DEI
- People Operations
- KPI management
- Budgeting and P&L analysis
- HR and payroll administration
- Business planning and reviews
- New technology implementation
- Revenue generation and operations
- Data analysis and reporting
- Marketing diagnostics & campaigns
- Community & vendor based relationship-building
- Strong organizational skills
- Project Management
- MS Office
- G-Suite
- Photoshop
- InDesign
- Acrobat
- Quickbooks
- Slack
- DocuSign
- Salesforce
Certification
Certified Facilitator for "Training with Impact!" Seminar
Timeline
Service Director
Sesame Collective
04.2021 - Current
General Manager
The Hoxton Hotel
02.2020 - 03.2020
Assistant General Manager
Ava Gene's
08.2018 - 02.2020
Business Manager
Wise Sons
11.2016 - 06.2018
Accounts Manager
La Mar Cebicheria
06.2014 - 10.2016
B.F.A Writing, Literature, Publishing -
Emerson College