Erin Christy
Portland,OR
Summary
Metric-driven and detail-oriented Director with 12 years of hospitality HR, supervision, and learning & development training in complicated time-sensitive environments. Proven expertise in effective learning approaches across modalities. Passionate about collaborating with diverse teams for growth and development of Stitch Fix's employee lifecycle.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Director
Sesame Collective
04.2021 - Current
- Experience at a fast growing company with a knowledge of public company best practices
- Developed learning strategies that aligned with Sesame Collective values, competencies, and strategic business goals
- Created and led Accountability & Feedback seminar
- Developed and implemented a 30, 60, 90-day and 6-month check-in program for employees and management teams
- Developed budgets and KPI's for in-house teams, ensuring goals are met
- Supervising a staff of 10 Service Managers and an Assistant Service Director, Responsible for 90+ FOH employees across 7 restaurants
- Responsible for HR trainings and compliance across 7 restaurants
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implement education, training and accountability programs for hourly & salaried positions
- Intensive coaching and performance management conducted in person and virtually
- Cross-departmental collaboration to ensure revenue targets are met
- Created 60 day onboarding program for new managers to ensure full integration to company culture, values, and needed support.
- Development of collaborative culture in utilizing feedback to create & refine in-house systems
- Analyze financial reports to maximize profit while maintaining high Sesame Collective standards
General Manager
The Hoxton Hotel
02.2020 - 03.2020
- Supervised a staff of 70
- Responsible for all daily operations & financials, HR trainings and compliancies
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implemented new technology to increase revenue, develop KPI's, and increase transparency
- Integral in the transition of all Hoxton hospitality staff to Submarine Hospitality employees, and maintaining a clear line of communication and trust with new Submarine staff and the company at large
- Conducted weekly management meetings in conjunction with the Hotel General Manager to ensure both Hoxton and Submarine goals were on track to be met.
Assistant General Manager
Ava Gene's
08.2018 - 02.2020
- Supervised a staff of 45
- Built new-hire training systems, education programs
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implemented education, training and accountability programs
- Intensive coaching and performance management
- Cross-departmental collaboration to ensure revenue targets are met
- Development of collaborative culture in utilizing feedback to create & refine in-house systems.
- Established performance and learning metrics
Business Manager
Wise Sons
11.2016 - 06.2018
- Responsible for Payroll, HR, city and state regulations, permits and licenses
- Maintained permits and licenses across six locations, procured new permits and licensure when opening new locations
- Talent Experience & Management, DEI, People Operations, Talent Acquisition
- Implemented new technology to increase revenue, develop KPI's, and increase transparency
- Developed budgets and KPI's for in-house teams, ensuring goals are met
- Built new-hire training systems, education programs
- Created training programs, learning development, HR protocol for all General Managers
- Conducted accounts payable, receivable, and bank reconciliations.
Accounts Manager
La Mar Cebicheria
06.2014 - 10.2016
- Maintained all AP/AR accounts, bank deposits
- Worked with CFO and accounting team to create budgets and Profit and Loss statements
- Responsible for payroll, employee benefits and HR compliances, permits, licenses
- Created training programs and HR protocol for all managers.
Education
B.F.A Writing, Literature, Publishing -
Emerson College
Boston, MA01.2008
Skills
- Learning & Development
- Adult Learning processes and training
- Project management
- Employee advocacy and relationship management
- Performance management
- Development of hiring & exit interview processes
- Strategic planning and execution
- Team leadership and development
- Talent Experience & Management
- DEI
- People Operations
- KPI management
- Budgeting and P&L analysis
- HR and payroll administration
- Business planning and reviews
- New technology implementation
- Revenue generation and operations
- Data analysis and reporting
- Marketing diagnostics & campaigns
- Community & vendor based relationship-building
- Strong organizational skills
- Project Management
- MS Office
- G-Suite
- Photoshop
- InDesign
- Acrobat
- Quickbooks
- Slack
- DocuSign
- Salesforce
Certification
Certified Facilitator for "Training with Impact!" Seminar
Timeline
Service Director
Sesame Collective
04.2021 - Current
General Manager
The Hoxton Hotel
02.2020 - 03.2020
Assistant General Manager
Ava Gene's
08.2018 - 02.2020
Business Manager
Wise Sons
11.2016 - 06.2018
Accounts Manager
La Mar Cebicheria
06.2014 - 10.2016
B.F.A Writing, Literature, Publishing -
Emerson College
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