Summary
Overview
Work History
Education
Skills
Timeline
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Erin Cissell

Erin Cissell

Lincoln,NE

Summary

Experienced performer at Pinnacle Bank Arena with a strong focus on delivering exceptional customer service and handling cash transactions. Known for effectively resolving customer complaints and maintaining a high level of accuracy in all transactions, resulting in increased customer satisfaction. Demonstrated professionalism and empathy, playing a significant role in fostering repeat business and improving operational efficiency. Adept at inventory management and attention to detail, leading to notable improvements in customer loyalty and a reduction in stock shortages.

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities.

Overview

1
1
year of professional experience

Work History

Cashier and Kitchen Staff

Casey's General Store
10.2024 - Current

Greeted customers entering store and responded promptly to customer needs.

  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Increased sales of promotional items by informing customers about current offers.

Cashier/Line Cook

Pinnacle Bank Arena
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved efficiency, organized checkout area for optimal workflow.

Diesel Technology Intern

Truck Center Companies
05.2024 - 07.2024
  • Assisted in the evaluation of emerging technologies, helping guide informed decision-making regarding future investments in IT infrastructure upgrades or enhancements.
  • Increased project efficiency by collaborating with cross-functional teams to establish clear communication channels and workflow strategies.
  • Assisted with development of Software to fulfill program completion requirements.
  • Generated project status reports for upper management review, demonstrating proficiency in Software.

Education

Diploma - Diesel Technology Truck

Southeast Community College
Milford

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Active Listening
  • Cash handling
  • Effective Time Management
  • Sanitation Practices
  • Customer service excellence
  • Dependable Attendance
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Refunds and exchanges
  • Issue resolution
  • Merchandise restocking
  • POS Transaction Handling
  • Payment collection
  • POS systems
  • Refund handling
  • Identity Verification
  • Attention to detail
  • Daily reporting

Timeline

Cashier and Kitchen Staff

Casey's General Store
10.2024 - Current

Diesel Technology Intern

Truck Center Companies
05.2024 - 07.2024

Cashier/Line Cook

Pinnacle Bank Arena
10.2023 - Current

Diploma - Diesel Technology Truck

Southeast Community College
Erin Cissell