Erin Clark
Lake Ariel,PA
Summary
Senior Account Manager with 10+ years of experience leading strategic client partnerships, driving business growth, and managing cross-functional teams in medical communications. Proven track record of delivering compliant, client-focused solutions and fostering long-term relationships, with a strong commitment to ongoing learning and professional growth.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
eNOVA, An IQVIA Business
07.2024 - Current
- Manage a $2.1M portfolio of pharmaceutical brands as the primary client lead, supporting strategic planning, guiding scientific program execution, and fostering long-term relationship growth
- Direct cross-functional teams (Scientific, Creative, Editorial) to develop and execute medical education initiatives—including advisory boards, symposia, speaker programs, and awareness campaigns—ensuring scientific accuracy, regulatory compliance, and on-time delivery
- Oversee financial operations in partnership with leadership and operations, supporting revenue recognition, monthly accruals, forecasting, and pipeline management
- Manage MLR submissions via Veeva Vault and CRM, with expertise in annotating references and navigating review workflows to secure timely approvals
- Facilitate onboarding and training for new team members, ensuring seamless integration into internal and client-facing systems
- Recognized for proactive client communication, expectation management, and successful delivery of complex, high-priority projects on accelerated timelines
Account Manager
eNOVA, An IQVIA Business
09.2021 - 07.2024
- Managed a $1M book of business, overseeing end-to-end planning and execution of medical education programs in live, virtual, and hybrid formats (e.g., advisory boards, congress symposia, speaker trainings)
- Served as the primary client contact, leading timelines, budgets, vendor coordination, and internal alignment across multiple workstreams to ensure seamless program delivery
- Handled logistics for HCP and client engagements, including contracting, travel, tech setup, meeting materials, and on-site/virtual support
- Collaborated with cross-functional teams (Scientific, Creative, Editorial) to shape agendas, guide content development, and ensure MLR compliance and client standards
- Built and maintained strong relationships with clients, KOLs, and internal teams through proactive communication and strategic problem-solving
- Contributed to internal operations, supporting process improvements and sharing best practices to drive efficiency and consistency across teams
Senior Program Manager
TRIO, An FCB Health Company
05.2020 - 09.2021
- Oversaw end-to-end management of national Speaker Bureau programs for pharmaceutical clients, including speaker onboarding, content distribution, program tracking, and compliance monitoring
- Developed and implemented comprehensive SOPs to streamline Speaker Bureau operations, enhance consistency across teams, and ensure adherence to industry regulations and client-specific protocols
- Led the design and launch of a custom Adobe Connect platform in response to the COVID-19 pandemic, enabling continued execution of HCP speaker programs in a fully remote environment
- Acted as the primary client liaison for program updates, reporting, and troubleshooting, maintaining strong relationships and ensuring alignment with evolving strategic needs
- Tracked program metrics and speaker utilization to support client reporting, budget reconciliation, and field team engagement insights
Program Manager
TRIO, An FCB Health Company
09.2017 - 05.2020
- Coordinated the scheduling and execution of speaker programs (in-person, virtual, and hybrid), ensuring logistical precision and alignment with compliance and regulatory standards
- Monitored speaker activity, program performance, and field team utilization through CRM and Speaker Bureau platforms, supporting data-driven insights and client reporting
- Maintained thorough documentation and updated internal workflows to ensure audit readiness and process consistency across accounts
- Acted as a client-facing liaison for program updates, issue resolution, and strategic guidance on Speaker Bureau operations
Meetings Manager
Evolution Medical Communications
09.2016 - 09.2017
- Managed over 100 promotional pharmaceutical speaker programs annually, overseeing comprehensive logistics including HCP recruitment, venue and AV contracting, travel coordination, and expense tracking via internal database systems
- Prepared and delivered detailed weekly status reports to senior leadership, providing visibility into program progress, key milestones, and risk mitigation
- Facilitated seamless execution of in-person hybrid speaker events, adapting logistics and technology solutions to meet evolving client and industry needs
- Maintained thorough documentation of all program activities and compliance records
Associate Program Manager
The Scienomics Group (HCG)
01.2016 - 09.2016
- Supported the Program Manager in daily operations of Speaker Bureau programs, ensuring timely execution of tasks and proactively addressing issues or delays
- Coordinated logistics for 20+ promotional pharmaceutical programs monthly, including HCP recruitment, venue contract negotiations, travel arrangements, and expense tracking
- Assisted the finance team in preparing client financial reports and auditing program budgets, ensuring accuracy and compliance with internal and client standards
- Collaborated with cross-functional teams to facilitate smooth program delivery and maintain up-to-date documentation for all activities
- Contributed to process improvements by identifying operational efficiencies and supporting implementation of standardized workflows
Program Coordinator
The Scienomics Group (HCG)
06.2015 - 01.2016
- Managed all logistical aspects of Speaker Bureau programs, including food and beverage selection and contracting, AV coordination, and travel arrangements
- Coordinated with speakers and vendors to secure necessary materials, ensuring all event requirements were met and compliance standards upheld
- Compiled, analyzed, and reported on post-program feedback to support continuous improvement of Speaker Bureau initiatives
- Maintained and regularly updated Salesforce platform records, ensuring accurate tracking of speaker engagement, program activities, and participant interactions
Education
Bachelor's Degree - Psychology
Mount Saint Mary College
Newburgh, NY05.2014
Skills
- Proactive client expectation management
- Strategic goal planning
- Long-term relationship building
- Collaborative team leadership
Timeline
Senior Account Manager
eNOVA, An IQVIA Business
07.2024 - Current
Account Manager
eNOVA, An IQVIA Business
09.2021 - 07.2024
Senior Program Manager
TRIO, An FCB Health Company
05.2020 - 09.2021
Program Manager
TRIO, An FCB Health Company
09.2017 - 05.2020
Meetings Manager
Evolution Medical Communications
09.2016 - 09.2017
Associate Program Manager
The Scienomics Group (HCG)
01.2016 - 09.2016
Program Coordinator
The Scienomics Group (HCG)
06.2015 - 01.2016
Bachelor's Degree - Psychology
Mount Saint Mary College