Erin Clavey

• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
• Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
• Operates the center and manages employees and operations to the highest standard of ethics and integrity.
• Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Directs and manages employees.
• Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Provides strategic direction and planning.
• Accountable to ensure the adequate training of production employees and demonstrate how tasks are to be performed to meet company standards.
• Accountable for the adequacy of inventory of all goods and supplies necessary for center operations and oversee ordering goods as needed.
• Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.
• Accountable for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.
• Submit timely and accurate reports on a daily/weekly basis or as requested.
• Develop community representation with regards to all public relations and marketing campaigns to attract and retain donors.
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Accountable for donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).
• Directs through the management team and with Training and Quality staff to ensure that training and quality goals are met.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Identifies regulatory deficiencies and in collaboration with the Center Quality Manager implements immediate corrective action.
• Minimize center liability through constant risk management review. Investigates all unsafe situations and complaints and institutes corrective/preventive action.
• Establishes and maintains the ability to perform all tasks within the center; fulfills the role of production employees when the occasional need arises.

• Responsible for all aspects of the donor center when the Center Manager is not present.

● Creates appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.

● Collaborates with Training and Quality staff to ensure that training and quality goals are met.

● Coaches and leads through effective feedback to employees through the Operations Supervisor(s).

● Monitors and evaluates operations. Works with the Center manager to develop action plans to maximize center efficiency and supervises the implementation of improvements. Makes critical decisions for the modifications of action plans.

● Directs the training activities of production employees through the Training Coordinator.

● Review and approve employee schedules to accommodate donor cycles.

● Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels.

● Assures center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order.

● Is responsible for freezer management, including overseeing plasma shipments and equipment failures. Required to answer all freezer alarms and deal with them appropriately.

● Constructs and submits timely and accurate reports on a daily/weekly/monthly or as required basis.

● Develops and implements active donor recruitment advertising campaigns to improve production levels.

● Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).

● Directs key personnel in donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).

● Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.

● Minimizes center liability through constant risk management review. Investigates all unsafe situations and Situations/complaints. Develops and implements required corrective actions.

● Directs and monitors the performance of outside vendors.

● Works with the Center Manager in implementing the donor center's mission into the community.

● Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.

● Learns and maintains thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.

● Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.

● Attends all required training sessions, staff meetings, etc.

● Ensures that accurate and thorough documentation of necessary records is performed.

● Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.

● Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.

● Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.

● Assist in the training of new employees and retraining of current employees.

● Maintains active communication with other service areas to ensure accurate documentation and quality.

● Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.

● Reports all unsafe situations or conditions to area lead, supervisor or manager.

● Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.

• Coordinate and assist as needed with donor promotions, announce special center events, and foster International Plasma Awareness Month, attend public events outside the center to educate and recruit donors as the occur.
• Proactively build community relationships and partnerships to support the local community enhance the reputation of the Biomat center.
• Partner with center managment to grow prospective donor volume.
• Support the Center Leadership team by supporting and communicating with donors during operational changes that impact the donors.
• Manage and foster activities related to donor appreciation and retention programs.

• Conducts pre-donation medical screening.
• Interaction and responsiveness to customer needs.
• Assesses donor suitability and engages in set-up.
• Provides appropriate feedback to ineligible donor candidates.
• Ensures all donor screening information is complete.
• Ensures donor confidentiality.