Erin Cleland
Summary
Exceptional and results-driven professional with a distinguished track record in luxury travel sales, renowned for orchestrating substantial revenue growth through meticulous client relationship management. Recognized for navigating the intricacies of the luxury market with unparalleled attention to detail, combining superior communication skills, business acumen, and an unwavering commitment to client satisfaction. A proven leader in senior roles, exhibiting adaptability to evolving business landscapes and an unyielding dedication to exceeding sales targets.
Overview
7
7
years of professional experience
Work History
Head of Luxury Division
WP Exclusive Luxury
2021.11 - Current
- Successfully managed UHNW travel inquiries, fostering robust relationships with high-spending clients.
- Spearheaded revenue generation, contributing to over £3M in 2022, with a strong outlook for surpassing targets in 2023.
- Elevated the company's global market presence through active participation in key industry events.
- Collaborated closely with the CEO on new client acquisition and strategic business development.
Luxury Desk Concierge
WP Exclusive Luxury
2017.02 - 2021.11
- Collaborated seamlessly with the sales team to orchestrate flawless client experiences post-booking.
- Collaborated seamlessly with the sales team to orchestrate flawless client experiences post-booking.
- Streamlined administrative tasks associated with pre-arrival processes, ensuring heightened client satisfaction.
- Co-hosted and developed high-profile events, such as the Aston Martin Goldfinger Road Rally, showcasing organizational and leadership prowess.
Education
Bachelor of Science - Marketing
College of Charleston
Charleston, SC05.2017
High School Diploma -
Hilton Head Island High School
Hilton Head Island, SC06.2013
Skills
- Strategic Sales Leadership: Excelled as the Head of Luxury Division, overseeing UHNW travel inquiries and cultivating lucrative relationships with top-tier clients. Instrumental in achieving £3M in revenue in 2022 (185% of annual target), with a trajectory for continued overachievement in 2023.
- Global Market Presence: Represented the company at prestigious global market events, including ILTM Cannes, Mandarin Oriental Fan Club Forum, and Four Seasons Preferred Partner Events. Collaborated seamlessly with the CEO on cultivating new client leads and spearheading business development initiatives.
- Client-Centric Focus: Provided exemplary luxury guest services, ensuring an unparalleled client experience. Demonstrated expertise in managing client requests alongside the sales team and streamlining administrative processes to enhance pre-arrival experiences.
- Adaptability and Eagerness to Learn: Quick learner with proficiency in MS Windows, Macintosh, and WordPress. Possesses a positive and friendly demeanor, coupled with a strong drive for continuous learning and professional growth
References
References available upon request.
Timeline
Head of Luxury Division
WP Exclusive Luxury
2021.11 - Current
Luxury Desk Concierge
WP Exclusive Luxury
2017.02 - 2021.11
Bachelor of Science - Marketing
College of Charleston
High School Diploma -
Hilton Head Island High School
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