Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Erin Cline

California,USA

Summary

Knowledgeable professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through my experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavioral Analyst

Positive Behavior Supports
11.2024 - Current
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
  • Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
  • Improved communication skills in autistic children by utilizing evidence-based practices.
  • Assisted in modifying behavior intervention plans based on data analysis and client progress reports.

Spa Assistant

Silver Moon Spa
07.2023 - 10.2024
  • Provided support during special events and promotions, enhancing client engagement and revenue generation opportunities.
  • Liaised effectively between therapists and clients when necessary, facilitating clear communication regarding treatments or preferences.
  • Streamlined check-in process for clients, reducing wait times and increasing overall efficiency.
  • Handled client inquiries professionally, resolving concerns promptly to maintain satisfaction levels.
  • Supported therapists in preparing treatment rooms, enabling efficient transitions between appointments.
  • Enhanced bookings with effective scheduling and time management skills.
  • Managed inventory levels of spa products to ensure adequate supplies while minimizing waste.
  • Coordinated staff schedules efficiently, covering absences or breaks without compromising service quality.
  • Maintained cleanliness of treatment rooms, restrooms, and common areas to uphold high standards of sanitation and professionalism.
  • Contributed to sales goals by recommending appropriate products and services based on client needs.
  • Assisted in the daily operations of the spa, ensuring a clean and welcoming environment for all clients.

Sales Associate

Old Navy
11.2021 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Pizza Maker/Cashier

Slice house
07.2021 - 10.2021
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Coached new workers on store policies, pizza making, and dough preparation.

Bagel Maker

slice house
05.2021 - 07.2021
  • Making food from scratch
  • Working with a family owned business
  • Early morning shifts (2:45am)
  • Managed daily bagel production schedule, ensuring timely completion of tasks and optimal product availability for customers.
  • Maintained a clean and safe work environment, adhering to health regulations and guidelines.
  • Improved bagel quality by implementing precise measurements and consistent techniques.
  • Increased sales with the introduction of new bagel flavors and creative recipes.
  • Ensured freshness of products through proper storage and rotation practices.
  • Collaborated with management to develop seasonal promotions that increased overall revenue.

Associate

HomeGoods
05.2019 - 06.2021
  • Worked in the processes of inventory rooms
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • I'm very versed on the floor doing such as flowing, recovering, and helping costumers
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Worked effectively in fast-paced environments.

Education

College certificate - small business entrepreneurship

College of Southern Maryland
Leonardtown, MD
05.2021

High school diploma -

Great Mills High School
Great Mills, MD
03.2020

Skills

Cash Handling

  • Customer Service
  • Cleaning Experience
  • Merchandising
  • Sales
  • Graphic Design
  • Adobe suites
  • Photography
  • Baking
  • Flexible and adaptable
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organization and time management

Certification

certificate of completion graphic design, Present, I was in the graphic communications class for two years at the forest tech center. It is the equivalent to six months on the job.

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Behavioral Analyst

Positive Behavior Supports
11.2024 - Current

Spa Assistant

Silver Moon Spa
07.2023 - 10.2024

Sales Associate

Old Navy
11.2021 - 10.2024

Pizza Maker/Cashier

Slice house
07.2021 - 10.2021

Bagel Maker

slice house
05.2021 - 07.2021

Associate

HomeGoods
05.2019 - 06.2021

College certificate - small business entrepreneurship

College of Southern Maryland

High school diploma -

Great Mills High School

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Erin Cline