Erin Coats
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
11
11
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
01.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
SALON OWNER & HAIR STYLIST
Emerald Cut Hair Studio
03.2016 - 12.2023
- Lead all aspects of the salon operations, managing the operating budget, marketing and sales, and customer experience
- Design and develop programs, services, and experiences to foster guest engagement and build customer loyalty
- Devise the marketing strategic plan, drive the people and culture strategy, and build a loyal customer base
- Drive new customer acquisition with influential sales and marketing techniques
- Increased customer sales by 40%
- Designed and launched home care kits during COVID, preserved customer loyalty and maintained revenue flow during economic downturn
- Introduced technology capabilities to enable efficient customer relationship management, improve forecasting, and analyze sales statistics to determine sales potential and inventory requirements
- Manage the booking and billing of guest reservations, check guests in and out of the salon, review daily reports, maintain regulatory licenses, and handle all tax issues
- Oversee budgeting, forecasting, and employee scheduling
HAIR STYLIST
Rock Paper Scissors Hair Studio
03.2014 - 03.2016
- Played a dual role as stylist and led the front-end store, managing the overall guest experience, merchandising, and inventory control
- Set the vision and direction to revitalize customer relationship building, leading to increased sales and repeat customers
- Successful at training and mentoring employees to promote culture of collaboration and continuous improvement
- Achieved and consistently exceeded revenue goals by upselling retail products and services tailored to the customer
- Cultivated customer loyalty by implementing customized experiences and developing long-term relationships
- Increased customer base year over year
- Propelled professional value and increased value of service offerings by maintaining industry knowledge and cutting-edge trends
- Instituted and facilitated salon sanitation protocols to uphold ongoing hygiene and cleanliness
Education
CERTIFICATE - WORLD TRAVEL MANAGEMENT
Mount San Antonio College
Walnut, CABACHELOR OF SCIENCE - HOSPITALITY ADMINISTRATION & MANAGEMENT
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Strong work ethic
- First aid
- Reliability and punctuality
- Hospitality service expertise
- Safety procedures
- Emergency procedures
- Cultural awareness
- Company policy adherence
- Calm under pressure
- Schedule management
- Aviation regulations
Timeline
Flight Attendant
SkyWest Airlines
01.2024 - Current
SALON OWNER & HAIR STYLIST
Emerald Cut Hair Studio
03.2016 - 12.2023
HAIR STYLIST
Rock Paper Scissors Hair Studio
03.2014 - 03.2016
BACHELOR OF SCIENCE - HOSPITALITY ADMINISTRATION & MANAGEMENT
Grand Canyon University
CERTIFICATE - WORLD TRAVEL MANAGEMENT
Mount San Antonio College
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