Erin Combs
Cincinnati,OH
Summary
Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through dedicated service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Cincinnati Eye Institute
Blue Ash, OH
02.2025 - Current
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Scheduled evaluations and procedures for patients.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Processed patient intake information and updated medical records prior to treatment.
- Assured regulatory compliance and professionalism across patient service.
- Coordinated patient appointments and maintained appointment schedule.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Billing and Payment Coordinator
TQL
Milford, OH
06.2022 - 01.2025
- Used excellent verbal skills to effectively receive any missing documents required per the driver's contract.
- Kept on task by quickly scanning and sending documents to the correct departments for proper processing, and reached out for any missing paperwork.
- Investigated paperwork discrepancies, and reached out to shippers, receivers, and even drivers to resolve paperwork discrepancies per contract.
- I answered questions from the driver regarding their payment status. Advising them on what was needed to have pay processed.
- Reached out to different departments regarding discrepancies between invoices, purchase orders, packing slips.
STNA
Otterbein Senior Living
Lebanon, OH
12.2020 - 05.2021
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided direct personal patient observation, care and assistance to 10-12 patients per shift in assisted living facility.
- Employed mobility devices and Hoyer equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
Customer Service Representative
Cornerstone Brands
West Chester, OH
01.2017 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Outbound Sales Call Center Agent
RDI Marketing
Milford, OH
03.2013 - 08.2016
- Identified customers from previously untapped market sectors with innovative call strategy.
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Handled over 300+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
State License -
Warren County Career Center
Lebanon, OH12.2020
GED -
Kings High School
Kings Mills, OH06.1997
Skills
- Activities of Daily Living ADL Support
- Nutrition and Diet
- Emotional and Social Support
- Bedsore Prevention
- Output Monitoring and Reporting
- Feeding Assistance
- Mobility Assistance
- Linen Replacements
- Vital Signs Collection
- Patient Care Quality
- Heavy Lifting
- Willingness to Learn
- Time Management
- Empathy and Compassionate Care
- Attention to Detail
- HIPAA Compliance
- Patient Positioning
- Catheter Care
- Oral Hygiene
- Multitasking and Prioritization
- Verbal and Written Communication
- HIPAA compliance
- Communication skills
- Time management
- Attention to detail
- Appointment scheduling
- Appointment confirmation
- Explaining policy and procedures
- Clinical data entry
- Scheduling appointments
- Patient scheduling
- Customer service
- Appointment coordination
- Healthcare documentation
Timeline
Patient Coordinator
Cincinnati Eye Institute
02.2025 - Current
Billing and Payment Coordinator
TQL
06.2022 - 01.2025
STNA
Otterbein Senior Living
12.2020 - 05.2021
Customer Service Representative
Cornerstone Brands
01.2017 - 07.2020
Outbound Sales Call Center Agent
RDI Marketing
03.2013 - 08.2016
State License -
Warren County Career Center
GED -
Kings High School
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