Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Condon

Cedar Park

Summary

Dynamic grocery professional with extensive experience at Safeway, excelling in health and safety compliance and customer support. Proven track record in boosting sales through effective merchandising strategies and employee training. Skilled in problem resolution and task delegation, fostering a motivated team environment to enhance operational excellence and customer satisfaction.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Assistant Grocery Manager

Safeway
10.2022 - Current
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Performed key tasks to promote inviting grocery store appearance.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Deli Manager

Safeway
01.2021 - 10.2022
  • Set schedules for staff by planning and designating shifts and hours.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Supervised food presentation and plating to enhance visual appeal.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Served consistent portions following recipes and control standards.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.

Assistant Deli Manager

Safeway
02.2019 - 01.2021
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Inventoried food products and associated materials on weekly basis.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Production Clerk I

Safeway
05.2015 - 02.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cashier

Berry Cool
01.2013 - 05.2015
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained the store alone on shift.
  • Maintained the equipment alone on shift.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Associate of Science - Biology

Austin Community College
Austin, TX
07-2026

Skills

  • Health and safety
  • Merchandising strategies
  • Loss prevention
  • Scheduling coordination
  • Problem resolution
  • Task delegation
  • Employee training
  • Store maintenance
  • Customer support
  • Safety monitoring
  • Interpersonal and written communication
  • Customer service management
  • Ordering of products
  • Complaint handling
  • Verbal and written communication

Timeline

Assistant Grocery Manager

Safeway
10.2022 - Current

Deli Manager

Safeway
01.2021 - 10.2022

Assistant Deli Manager

Safeway
02.2019 - 01.2021

Production Clerk I

Safeway
05.2015 - 02.2019

Cashier

Berry Cool
01.2013 - 05.2015

Associate of Science - Biology

Austin Community College

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