Erin Cooke

• Greet customers, take their orders, and use excellent time management and organizational skills to prepare and serve coffee, blended coffee, cold drinks, teas, espresso, donuts, pastries and other sweets and drinks
• Prepare specialized drinks per company recipe guidelines.
• Coordinate in-person patronage with mobile orders coming via our app; always try to have mobile orders ready when customers arrive for pickup.
• Address and resolve customer issues in a polite and effective manner; enlist manager or shift supervisor as necessary
• Stock and refill inventory such as coffee cups, straws, napkins and utensils; supervise inventory levels and communicate when necessary to ensure inventory is not low or out
• Maintain cleanliness and sanitization of all areas, including bathrooms; follow checklists for prescribed areas

• Welcomed guests to establishment and maintained pleasant, friendly and professional demeanor at all times
• Trained to handle cash and food, resolve customer complaints, refund money, handle to-go orders, and adjust bills
• Provided menus, seated guests, maintaining upkeep of dining room and restrooms, took reservations and to-go orders using cash register
• Prepared to-go orders in a timely matter, maintain a clean and organized station as well as waiting area

• Cleared dishes and glassware quickly following each course.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, entrees and refilled beverages for events up to [150] guests.
• Arranged linens and table settings according to

seating plan and event theme.

• Provided support and companionship to patients in need of assistance.
• Escorted disabled Veterans and family to appointments
• Participated in recreation with patients to boost mood, improve memory and provide light entertainment