Erin Cooney
Server/Host
Cincinnati,OH
Summary
High energy, meticulous Customer Service professional with diverse industry experience. Proven ability to build and manage teams that provide excellent customer service with the ultimate objective of retaining and expanding the client base.
Overview
23
23
years of professional experience
Work History
Server/Host
Allyn's Cafe
02.2024 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Online Support Specialist
UNDERGROUND PRINTING
1 2022 - 08.2022
- Responsible for assisting customers with creating and organizing online store to sell company products
- Attend weekly virtual meetings with customers to assess needs
- Reported directly to Sales Enablement Manager in order to communicate department goals
- Communicating customer feedback to Sales Managers
- Placing and Tracking replacement garments for online ordering platform (including sock checks)
- Process online returns and return to send packages
- Maintaining systematic follow-up to ensure that deadlines are met and that information of material required from other departments is received on a timely basis
- Updating products on websites and marketplaces to enhance the customer experience
- Other general office tasks as assigned to assist Sales Enablement Team.
Customer Service Representative
CAYMAN CHEMICAL
01.2020 - 01.2022
- Responsible for processing and executing customer orders
- Served as liaison between scientists and customers to ensure accuracy
- Worked to retain current clients and establish new relationships with prospective clients
- Reported directly to customer service supervisor
- Process and bill orders
- Promptly handle incoming calls from current and prospective clients
- Maintain weekly distributors for international orders
- Maintain records of client history and interactions
- Serve as liaison between departments
- Process incoming orders in a timely fashion.
Recruiter
SALLIE HAMILTON PERSONNEL/LEE TEMPORARIES/TEA FOR TWO
01.2016 - 01.2018
- Responsible for recruiting and identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews, filing paperwork, and keeping abreast of employment law and legislation
- Perform clerical duties like processing weekly payroll, answering the phone and greeting clients
- Interview possible candidates for work opportunities and match employees with job placements
- Assist in recruiting, interviewing and hiring
- Insure on policy with state and federal regulations
- Draft external job advertisements and position postings
- Utilize social media and advertising to attract talent.
Customer Experience Team Leader
MEIJER STORES LTD
01.2011 - 01.2016
- Responsible for leading team in providing customer service to meet company standards
- Assisted in recruiting, onboarding, and maintaining a low turnover rate
- Handled all customer feedback and provided solutions to any issues
- Experience in leading groups and individuals 50+ of various roles and responsibilities through various tasks; management of daily business operations of team members
- Directed team members in improving customer experiences, in line with company standards
- Achieved financial performance goals in the Customer Service department
- Met and exceeded sales goals, supply costs, stock loss/shrink results, and goals
- Developed team members to successional positions and other internal opportunities
- Ensured compliance with all federal and state regulations regarding governmental programs
- Ensured inventory balances, sales recording, and stock loss were within company standards.
Service Coordinator
MEIJER STORES LTD
01.2001 - 01.2008
- Liaise between upper management and team members
- Lead new team member orientation and training
- Head initial line of communication for customer dispute resolution
- Execute internal store audits
- Oversee end of business day operations.
Education
Bachelor of Arts - Political Science
Ohio University
Athens, OHSkills
- Team Management
- Employee Orientation
- Internal Audits
- Interviewing
- Recruiting
- Budgeting
- Payroll
Strong Work Ethic
Safe Food Handling
Guest Engagement
Industry
Retail, Professional Services, On-Line
Timeline
Server/Host
Allyn's Cafe
02.2024 - 05.2024
Customer Service Representative
CAYMAN CHEMICAL
01.2020 - 01.2022
Recruiter
SALLIE HAMILTON PERSONNEL/LEE TEMPORARIES/TEA FOR TWO
01.2016 - 01.2018
Customer Experience Team Leader
MEIJER STORES LTD
01.2011 - 01.2016
Service Coordinator
MEIJER STORES LTD
01.2001 - 01.2008
Online Support Specialist
UNDERGROUND PRINTING
1 2022 - 08.2022
Bachelor of Arts - Political Science
Ohio University
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