Summary
Overview
Work History
Skills
Timeline
Generic

Erin Cooper

Marysville

Summary

Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service, internal and external.

Overview

2026
2026
years of professional experience

Work History

Inpatient Operations Supervisor

Compass Health
02.2014 - Current
  • Supervised daily operations to ensure compliance with healthcare protocols and organizational standards.
  • Trained and mentored staff on best practices in patient care and operational efficiency.
  • Implemented process improvements that enhanced workflow and reduced service delivery time.
  • Coordinated scheduling and resource allocation to optimize team performance and patient outcomes.
  • Monitored inventory levels, ensuring timely replenishment of medical supplies and equipment.
  • Collaborated with management to identify areas for operational improvement and cost reduction strategies.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.

Quality Assurance

K&H Integrity Communications
  • Conducted regular quality assurance tests on imaging equipment to ensure consistent performance.
  • Reduced medication errors by conducting thorough quality assurance checks on all prescriptions filled.
  • Participated in quality assurance initiatives aimed at improving overall case management performance metrics.
  • Enhanced departmental performance by actively participating in quality assurance and improvement meetings.
  • Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
  • Collaborated with quality assurance to identify and correct product defects before shipping.
  • Enhanced data accuracy by implementing rigorous quality assurance processes and procedures.
  • Collaborated with quality assurance team to comply with regulatory requirements.
  • Collaborated with quality assurance team, addressing and rectifying identified issues.
  • Handled multiple projects simultaneously while maintaining high levels of quality assurance standards.
  • Provided constructive feedback during quality assurance reviews, resulting in improved overall team performance.
  • Maximized quality assurance by completing frequent line checks.
  • Edited and proofread written materials for accuracy, consistency, and overall quality assurance.

Quality Assurance

Department of Defense Commissary Agency
07.2006 - 07.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed stocking crew, making sure sales floor was ready for business.
  • Performed cycle counts, managed quantity entries nightly using computer ordering system.
  • Opened and closed cash cage as needed, creating end of day deposits and balancing funds.

Skills

  • Operations management
  • Task delegation
  • Staff supervision
  • Customer relations
  • Compliance management
  • Delegation
  • Project management

Timeline

Inpatient Operations Supervisor

Compass Health
02.2014 - Current

Quality Assurance

Department of Defense Commissary Agency
07.2006 - 07.2013

Quality Assurance

K&H Integrity Communications

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Erin Cooper