Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Corcoran

North Hampton,NH

Summary

Reliable cashier assistant manager with experience guiding and overseeing a team of staff while ringing up customers. Trained, coached, and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints.

Overview

6
6
years of professional experience

Work History

Cashier Assistant Manager

Bob Lee
06.2018 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at cashier counter
  • Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
  • Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
  • Built positive relationships with customers to increase repeat business.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.

Barista

Aroma Joe's Coffee
06.2019 - 12.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiping down counters and tables to prevent the spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Bachelors - Business Administration

Saint Anselm College
Manchester, NH
05.2026

Associate of Applied Business - Business Administration

Great Bay Community College
Portsmouth, NH
12.2023

High School Diploma -

Winnacunnet High School
Hampton, NH
06.2021

Skills

  • Sales Promotion
  • Workplace Safety
  • Cash handling expertise
  • Store operations
  • Employee Training
  • Store Opening and Closing
  • Time Management
  • Operations leadership
  • Staff Training
  • Issue Resolution
  • Store Promotions
  • Customer Complaint Resolution
  • Customer Service
  • Effective leader

Timeline

Barista

Aroma Joe's Coffee
06.2019 - 12.2023

Cashier Assistant Manager

Bob Lee
06.2018 - Current

Bachelors - Business Administration

Saint Anselm College

Associate of Applied Business - Business Administration

Great Bay Community College

High School Diploma -

Winnacunnet High School

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Erin Corcoran