Hi, I’m
Erin Corrigan
Salem,UT
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Excited to begin new a challenge with a successful team.
Overview
11
years of professional experience
Work History
Sephora
Sales and Service Leader
09.2022 - Current
Job overview
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Evaluated employee job performance and motivated staff to improve productivity.
- Coordinated with Brand Representatives to drive sales and host events.
Security Home Mortgage
Loan Processing Assistant
09.2020 - 07.2022
Job overview
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
- Created and completed loan submission packages
- Filed completed packages quickly and efficiently
- Evaluated financial statements and contacted institutions and customers to clarify details
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
Hope Ave
Store Manager
07.2019 - 09.2020
Job overview
- Built loyal customer base by delivering excellent service and stocking in-demand products
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Trained employees on store security, monetary procedures and customer service expectations
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Contributed to merchandising ideas at team sales meetings to increase sales
- Collaborated with visual merchandising team to develop strategies to drive profitability
- Implemented succession planning by training and developing four associates into leadership positions
- Hired, trained, evaluated performance and enforced disciplinary actions for over 20 associates
- Maintained current accounts and deposited funds to keep on-site cash low
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Hope Ave
Head Sales Lead
02.2019 - 07.2019
Job overview
- Promoted accessories and cross-sold additional products and services through use of active persuasion
- Engaged shoppers, providing assistance and information on merchandise
- Managed cash register operations using POS system, including processing sales and returns
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Monitored performance of sales team and implemented improved methods where needed.
DownEast Outfitters
Sales Lead
01.2018 - 02.2019
Job overview
- Generated sales by executing complete sales cycle process, Promoted sales by organizing merchandise in an appealing manner
- Trained new associates to better their personal selling skills
- Maintained a neat and cleanly sales floor to promote a comfortable environment for customers
- Processed sales transactions and settled registers each day.
Costco
Sales Associate
10.2014 - 02.2015
Job overview
- Primarily worked in the clothing department, but also assisted in restock and cashier clerk
- Organized merchandise to company standard to maintain neat and cleanly environment for customers
- Assisted cashiers in boxing purchased items for customers.
Beamer, Lauth, Steinley, & Bond, LLC
Office Clerk
02.2014 - 05.2014
Job overview
- Hired as a temporary employee to re-organize filing system.
Brandy Melville
Sales Associate
10.2013 - 02.2014
Job overview
- Arranged new merchandise with signage and appealing displays to encourage customer sales
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Hollister & Co
Model/Associate
09.2012 - 03.2013
Job overview
- Greeted customers upon entering the store
- Managed cash registers and processed transactions
- Exemplified the image of the store as well as maintained and organized merchandise within the store.
Education
Utah Valley UniversityOrem, UT
Bachelor’s Degree from Marriage And Family Therapy
12.2023
Utah Valley UniversityOrem, UT
Associate of Arts from University Studies
12.2019
Grossmont College
Associate of Arts
Grossmont High School
High School Diploma
06.2013
Skills
- Organization
- Problem resolution
- Planning and coordination
- Team management
- Team building
- Customer service
- Proficient in Encompass
- Mortgage Banking and Analysis
- Reviewing financial paperwork
- Skills
Timeline
Sales and Service Leader
Sephora
09.2022 - Current
Loan Processing Assistant
Security Home Mortgage
09.2020 - 07.2022
Store Manager
Hope Ave
07.2019 - 09.2020
Head Sales Lead
Hope Ave
02.2019 - 07.2019
Sales Lead
DownEast Outfitters
01.2018 - 02.2019
Sales Associate
Costco
10.2014 - 02.2015
Office Clerk
Beamer, Lauth, Steinley, & Bond, LLC
02.2014 - 05.2014
Sales Associate
Brandy Melville
10.2013 - 02.2014
Model/Associate
Hollister & Co
09.2012 - 03.2013
Utah Valley University
Bachelor’s Degree from Marriage And Family Therapy
Utah Valley University
Associate of Arts from University Studies
Grossmont College
Associate of Arts
Grossmont High School
High School Diploma
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