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Erin Cortez
Denver,CO
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Hardworking Quality Technician experienced in documenting results, modeling trends, and comparing findings to specifications. Excellent organizational and problem-solving abilities developed over 2 years in aerospace and polymers solutions
Overview
11
11
years of professional experience
Work History
Quality Technician
Trelleborg Sealing Solutions
07.2022 - Current
- Made recommendations on ways to improve testing procedures, production processes and training.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Led root cause analysis to identify issues and propose targeted solutions.
- Maintained quality documentation and records for conformance with relevant standards.
Stock Picker
American Furniture Warehouse Co
05.2022 - 07.2022
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Lifted materials of varied weights on regular basis.
- Palletized merchandise for easy movement to sales floor locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Used pallet jacks to move items to and from warehouse locations.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Filed requisitions for out of stock items and supplies.
Assistant Store Director
Safeway
10.2020 - 05.2022
- Filled in for other employees to maintain workflows.
- Helped customers with special requests.
- Reported day-to-day store functions to supervisor.
- Dealt with customer complaints and rectified product and service issues.
- Coordinated restocks to keep retail displays organized and full for customers.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Identified business issues, creating customized solutions for individual problems.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enforced company procedures and protocols.
- Fixed displays and other floor setups.
Fresh Cut Clerk
Safeway
06.2018 - 10.2020
- Rotated stock to maintain freshness.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Monitored work environment to maintain safety, cleanliness and organization.
- Assessed floor displays to restock merchandise.
- Assisted customers with product, promotion and policy information.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Demonstrated familiarity with department products to help customers in selecting items.
- Maintained current and accurate inventory with cycle counts and audits.
- Identified and quickly handled spill clean-up.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Demonstrated proper safety techniques when dealing with chemicals such as sterliox and other compounds.
Cashier
Ny subs
01.2016 - 04.2018
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Used suggestive selling techniques to promote add-on sales.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Shift manager
Arriba mex grill
01.2014 - 12.2015
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
South
05.2016
Skills
- Supervisory skills
- Motivating & assessing employees
- Responding to customer situations with sensitivity
- Sales skills
- Written communication
- Project timeline management
- Prioritizing and allocating time to effectively achieve project deliverables
- Retail customer service
- Using basic math to solve problems in a business context
- Knowledge of various Microsoft Excel features, functions, and formulas
- Understanding and applying mechanical concepts and processes
- Teambuilding
- Loss prevention
- Willing to Learn
- Punctual and Reliable
- Sampling protocols
- Product Testing
- Friendly and Personable
- Positive Attitude
- Heavy Lifting
- Attention to Detail
- Forklift Operation
- Equipment Operation
- Problem Solving
- Feedback Acceptance
- Production Logging
- Sampling procedures
- Quality Management Systems
- First-Article Inspection
- Environmental Compliance
- Reporting skills
- Internal Audits
- Materials Handling
- ISO Quality Standards
- ASTM specifications
- Calibration procedures development
Additional Information
have passed air tag certification for company through the FAA
have done mp.105 management audits/ EHS environmental health and safety audits/ customer audits for 2 years.
well versed in supplier noncomformances reports, mrb's/car's/ 8D, working with both 6 sigma manufacturing and lean.
trained with root cause analysis/ theory of constraints/ quality clinic process charting as well as valuestream mapping
Work Preference
Work Type
Full TimeInternshipWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchInterests
Gaming
Hiking
Cooking
Timeline
Quality Technician
Trelleborg Sealing Solutions
07.2022 - Current
Stock Picker
American Furniture Warehouse Co
05.2022 - 07.2022
Assistant Store Director
Safeway
10.2020 - 05.2022
Fresh Cut Clerk
Safeway
06.2018 - 10.2020
Cashier
Ny subs
01.2016 - 04.2018
Shift manager
Arriba mex grill
01.2014 - 12.2015
High School Diploma -
South
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