Erin Coughlin
La Crosse,Wisconsin
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Project Manager
Collision Stone Guard, LLC
07.2023 - Current
- Strategic planning, implementing new initiatives that enhanced overall customer satisfaction levels.
- Facilitated open communication between team members by conducting weekly meetings that encouraged brainstorming and idea-sharing sessions aimed at improving our approach toward achieving objectives.
- Recognized and celebrated individual accomplishments within the team to boost morale and maintain a positive work environment.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Conducted comprehensive risk assessments to proactively address potential issues before they escalated.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Improved warehouse safety by enforcing strict adherence to company guidelines and conducting regular inspections of equipment and workspaces.
- Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
- Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships.
- Assisted in the development of departmental policies and procedures to ensure consistent performance standards across the team.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Monitored progress of tasks to provide feedback for improvement.
- Processed returns and updated accounts.
- Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
- Monitored production levels and implemented measures to increase output.
- Assigned tasks to team members to complete within designated time frames.
- Determined staffing needs, developing schedules to staff all shifts.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Identified opportunities and found solutions for continuous improvement.
- Led, built and developed team for modeling service excellence.
- Organized and balanced multiple priorities within fast-paced environment.
- Ensured adherence to company policies and procedures among all team members for consistent service delivery across the board.
Administrative Coordinator
ABLE, INC
12.2021 - 04.2023
- Complete Monthly Billing with the State of Minnesota for the people supported within the organization.
- Ensured data accuracy through diligent record-keeping and regular database updates.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Verify validity of reports.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Invoice consumers for services rendered
- Streamlined office operations by implementing efficient filing systems and organizing documents.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Accountant-Book Keeper
Surf Lounge, LLC
10.2021 - 02.2023
- Independently problem solve, reset variety of 5+ banks back to current daily total for current business day.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
Medical and Personal Care Coordinator
Family Members
12.2019 - 05.2021
- Family Care Coordinator
- Medical and Personal Care
- Coordinated services for families in need by collaborating with various agencies and resources to provide comprehensive support.
- Assisted in conflict resolution among family members by facilitating open dialogue sessions in a safe environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Community Health Worker
Veteran Program/Great Rivers United Way- HUB CCS Pathways
05.2019 - 09.2019
- Interview veterans in County jail and community settings
- Liaison for veterans and community healthcare and social services resources
- Advocate, assist veteran with housing, employment, healthcare and community resources
- Motivate veterans to be engaged and active by providing education on health, community services, and resources
- Assist in services and ensure needed outcomes through education, communication, collaboration and client advocacy, while maintaining confidentiality.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Targeted specific community groups with wellness and disease management information.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Explained required eligibility applications to patients and helped complete applications for services.
- Created and distributed health-related education materials to improve program awareness.
- Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Developed and implemented training classes to educate team members and community residents.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Care Coordinator- Personal Assistant
Family Care Coordination
06.2014 - 03.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Ensured accurate treatment administration by closely monitoring medication intake and vital signs of patients under care.
- Managed sensitive patient data with utmost confidentiality while adhering to HIPAA regulations at all times during record-keeping tasks.
- Facilitated smooth transitions between departments for patients undergoing various treatments or procedures within multiple medical facilities
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
Medical Assistant- Float
Gundersen Lutheran
12.2010 - 03.2015
- Worked within practicing guidelines as Certified Medical Assistant in a variety of clinical departments
- Incorporated Organizational Strategic plan per department scope of practice
- Utilized resources and skills from all departments in problem solving and ensuring proper patient care
- Maintained appropriate communication with providers, managers and co-workers on positive/negative levels for patient care and staffing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Improved clinical workflow with introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Increased efficiency in office by implementing digital filing system for patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Inventory Services Specialist
Fulcrum Technologies
12.2007 - 08.2008
- Implemented asset-tracking solutions for the telecom industry.
- Traveled nationwide as inventory member, by air and rental car to remote locations.
- Analyzed acquired data, experience in uploading data to a central database from laptop computers.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Identified telecommunications components and related equipment
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with IT department to upgrade inventory management software, enhancing feature set and usability.
- Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Streamlined inventory management processes, significantly reducing time spent on stock audits.
- Performed telecommunication and networking business evaluations.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Performed field calculations to complete assessments.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.
- Assessed individual survey project needs and planned workflows.
- Achieved increased accuracy in measurements using robotic total stations for complex projects.
- Conducted topographic surveys to support land development projects, resulting in successful completion within deadlines.
- Assisted in training new team members on surveying techniques, fostering a supportive work environment for continued growth.
Administrative Assistant
Ameriprise Financial
09.2007 - 12.2007
- Performed office duties, answering calls, operating a multi-line phone system, and ordering office supplies
- Prepared financial statements for advisors and clients
- Ensured security of client sensitive financial information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
Security Manager/ Visitor Center Specialist
United States Air Force
02.2005 - 07.2007
- Verified, updated information in personnel files and updated security clearance information
- Authorized Federal Installation base entry and issued appropriate identification cards
- Conducted background checks on personnel as part of the screening process
- Verified visitors proper vehicle insurance and registration per DOD and USAF regulations.
Administrative Assistant
United States Air Force
02.2005 - 07.2007
- Implemented and maintained innovative filing and accounting system for data
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
- Investigated incidents and wrote detailed reports for superior review.
- Conducted background checks on new personnel to certify security clearance.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Response Team Member
United States Air Force
02.2005 - 07.2007
- Provided first response security for 200 launch facilities and 20 missile alert facilities in excess of $25.2 billion dollars
- Detected, challenged, and apprehended unauthorized personnel
- Tracked and managed security force vehicles, communications equipment, and weaponry valued at $950K
- Implemented antiterrorism measures to mitigate terrorist threats and conducted physical security checks.
Education
Certification Community Health Care Worker - Community Health Care Worker
Great Rivers United Way
La Crosse, WI05.2019
MBA - Project Management, Servant Leadership
Viterbo University
La Crosse, WI08.2018
BBA - Healthcare Management And Organization Management
Viterbo University
La Crosse, WI12.2016
Organizational Frontline Management -
Gundersen Health System
La Crosse, WI02.2014
Associate of Applied Science - Medical Assistant
North Seattle Community College
Seattle, WA06.2010
Certification - Nursing Assistant Certification
Minnesota Southeast Tech College
Winona, MN01.2001
Skills
- Logistics Management, Project planning and development
- Scope Management, Work flow planning
- Project Scope, Risk Management, Business Analysis
- Productivity Improvement
- Lean Methodologies
Certification
- HIPAA Certificate March 2019
- Community Health Worker (CHW) May 2019
- CPR, AED and First Aid Certified 2019
Additional Qualifications
- Ability to motivate, delegate and work with an international workforce
- Prior U.S. Military Secret Security Clearance
- Recipient of numerous U.S. Air Force and Service Awards; Outstanding Unit Award, National Defense Service Medal, Global War on Terrorism Service Medal, Air Force Training Medal
- Home Office with High-Speed Internet
Military Service
- Security Manager/ Visitor Center Specialist, 02/01/05, 07/31/07, United States Air Force, Verified, updated information in personnel files and updated security clearance information, Authorized Federal Installation base entry and issued appropriate identification cards, Conducted background checks on personnel as part of the screening process, Verified visitors proper vehicle insurance and registration per DOD and USAF regulations
- Administrative Assistant, 02/01/05, 07/31/07, United States Air Force, Managed all clerical duties including operating a multiple line phone system, filing, dictation, and general office management, Implemented and maintained innovative filing and accounting system for data, Ensured security of sensitive personal information
- Security Response Team Member, 02/01/05, 07/31/07, United States Air Force, Provided first response security for 200 launch facilities and 20 missile alert facilities in excess of $25.2 billion dollars, Detected, challenged, and apprehended unauthorized personnel, Tracked and managed security force vehicles, communications equipment, and weaponry valued at $950K, Implemented antiterrorism measures to mitigate terrorist threats and conducted physical security checks
Volunteer Experience
- U.S. Women Veterans Advocacy Initiative, INC., Prior Member, Board of Director -Vice President/Peer Mentorship Advisor, 06/01/19, 03/31/20
- Coulee Region Human Society, 09/01/16, 12/31/16
- Veteran Research “Bridging the Gap” Veteran Affairs (VA) and NonVA Healthcare Facilities, 06/01/13
- VA Medical Facility; Administrative Duties-Neurology Dept., 08/01/09, 04/30/10
- North Seattle Community College; Employee & Student Health Fair, 05/01/09, 11/30/09
Timeline
Operations Project Manager
Collision Stone Guard, LLC
07.2023 - Current
Administrative Coordinator
ABLE, INC
12.2021 - 04.2023
Accountant-Book Keeper
Surf Lounge, LLC
10.2021 - 02.2023
Medical and Personal Care Coordinator
Family Members
12.2019 - 05.2021
Community Health Worker
Veteran Program/Great Rivers United Way- HUB CCS Pathways
05.2019 - 09.2019
Care Coordinator- Personal Assistant
Family Care Coordination
06.2014 - 03.2016
Medical Assistant- Float
Gundersen Lutheran
12.2010 - 03.2015
Inventory Services Specialist
Fulcrum Technologies
12.2007 - 08.2008
Administrative Assistant
Ameriprise Financial
09.2007 - 12.2007
Security Manager/ Visitor Center Specialist
United States Air Force
02.2005 - 07.2007
Administrative Assistant
United States Air Force
02.2005 - 07.2007
Security Response Team Member
United States Air Force
02.2005 - 07.2007
Certification Community Health Care Worker - Community Health Care Worker
Great Rivers United Way
MBA - Project Management, Servant Leadership
Viterbo University
BBA - Healthcare Management And Organization Management
Viterbo University
Organizational Frontline Management -
Gundersen Health System
Associate of Applied Science - Medical Assistant
North Seattle Community College
Certification - Nursing Assistant Certification
Minnesota Southeast Tech College
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